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A Study of Customer Attitude on Internet Shopping Malls : a Comparison with Singapore Customer  

Lee, Sang Chul (경희대학교 경영대학)
Lee, Hyung Seok (경희대학교 경영대학)
Kim, Jae Kyung (경희대학교 경영대학)
Suh, Young Ho (경희대학교 경영대학)
Publication Information
Journal of Information Technology Services / v.3, no.1, 2004 , pp. 63-77 More about this Journal
Abstract
The purpose of this research is to identify what factors influence a customer's purchasing intention and to identify if customer's attitudes are different between an Internet shopping mall in Singapore and Korea. To perform a cross-nation analysis between Singapore and Korea, this research reapplied the finding of Liao and Cheung(2001) in a Singapore Internet shopping mall, including transactions security, Internet usage, price, shopping experience, vendor quality, network speed. The empirical results of this research indicate that all hypotheses in our model are significant; therefore, Internet usage, price, vendor quality and network speed influence customer's purchasing intention positively and transactions security and shopping experience negatively. The results of a cross-nation analysis indicate that customer's attitudes in both Singapore and Korea are the same. Therefore, Asia's with similar cultures are the same factors In Internet shopping mall. In Conclusion, with the rapid growth of the Internet market in Asia, many cross-nations researches based on Asia culture must be published. Therefore, this research will be the foundation of these researches.
Keywords
Internet Shopping Mall; Cross-National Analysis; Customer Attitude;
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