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http://dx.doi.org/10.7472/jksii.2020.21.5.87

Determinants of Continuance Intention in Mobile Payment Services: Based on the IS Success Model  

Itthiphone, Viyada (Dept. of Business Administration, Soongsil University)
Jo, DongHyuk (Dept. of Business Administration, Soongsil University)
Kwon, ChulHwan (Dept. of Business Administration, Soongsil University)
Publication Information
Journal of Internet Computing and Services / v.21, no.5, 2020 , pp. 87-95 More about this Journal
Abstract
Highly competitive environment has been forcing e-commerce industries to seek strategies to achieve competitive advantages. Mobile payment is a kind of service that allows mobile phone user to easily and conveniently initiate payments and transfer funds using their mobile phone anytime, and anywhere. This study is designed to identify factors that affect the intention of continued use of mobile payment services between users in Korea and Laos. As a result, first, in the case of Korean consumers, system quality, information quality and service quality were shown to have a positive effect on trust and satisfaction. In addition, trust and satisfaction were shown to have a positive effect on continuance intention. Second, in the case of Laotian consumers, system quality and service quality were shown to have a positive effect on trust, and system quality and information quality were shown to have a positive effect on satisfaction. In addition, trust and satisfaction were shown to have a positive effect on continuance intention. The study has its implications by analyzing factors affecting the continuance intention with the comparison of the customers from a developed nation and a developing nation, providing a direction of development for developing competitive advantages for those in development. For the developed, the study provides a guideline of what to modify and supplement in cases of entering the markets of developing nations.
Keywords
Mobile payment; Information System Quality; Trust; Satisfaction; Continuance Intention;
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Times Cited By KSCI : 2  (Citation Analysis)
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