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http://dx.doi.org/10.13106/jafeb.2022.vol9.no4.0391

Factors Affecting Training Quality and Student Satisfaction: An Empirical Study in Vietnam  

LE, Duong Thi Hai (Van Lang University)
NGUYEN, Long Duc Bao (Japan Vietnam Hi-tech R&D Center, Nguyen Tat Thanh University)
PHAN, Chau Le Ngoc (Ho Chi Minh City University of Law)
VU, Tuan Minh (Western Sydney University, Japan Vietnam Hi-tech R&D Center)
PHAN, Hien Thu (Japan Vietnam Hi-tech R&D Center)
Publication Information
The Journal of Asian Finance, Economics and Business / v.9, no.4, 2022 , pp. 391-398 More about this Journal
Abstract
The purpose of this study was to determine the factors that influence the training quality of Van Lang University's Finance Banking faculty (VLU). Another goal was to discover a way to increase training quality and give students the greatest experience possible. To achieve the following goals, qualitative research was used in combination with questionnaires and document reviews. A total of 700 surveys were sent out, with 624 responses. In-depth interviews with 12 graduates were conducted during the qualitative stage to obtain their perspectives on their time at VLU. The impact of five factors (instructor qualification, facility, education program, accessibility, and student interaction) was investigated in this study, and the findings revealed that all of them significantly mediated the relationship with the training quality of VLU's Finance Banking faculty. The findings show that it is vital to improve the training quality to increase student satisfaction and boost their academic abilities. With the framework from this study, policymakers, researchers, and institutes can cooperate in developing and upgrading the general training quality at higher education institutions in Vietnam. Improving the training quality of a faculty will continue to be a challenge. Therefore, this is a topic that requires continuous research.
Keywords
Training Quality; Qualification of Instructors; Education Program;
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Times Cited By KSCI : 6  (Citation Analysis)
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