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http://dx.doi.org/10.13106/jafeb.2022.vol9.no10.0115

Factors Affecting Employee Loyalty in Railway Rolling Stock Maintenance Companies in Thailand  

LIEOPHAIROT, Ratchaphong (KMITL Business School, King Mongkut's Institute of Technology Ladkrabang)
ROJNIRUTTIKUL, Nuttawut (KMITL Business School, King Mongkut's Institute of Technology Ladkrabang)
Publication Information
The Journal of Asian Finance, Economics and Business / v.9, no.10, 2022 , pp. 115-127 More about this Journal
Abstract
The study's goal was to investigate the levels of employee loyalty (EL) in two Thai railway rolling stock maintenance (RRSM) companies. Simple random sampling was used to obtain a final sample of 118 individuals from October 2021 through December 2021. The research instrument was a questionnaire with an expert IOC value between 0.67 to 1.00 and a questionnaire reliability Alpha (𝛼) average value of 0.82. Descriptive statistics included the mean and standard deviation (SD). SPSS for Windows Version 21 and Multiple Regression Analysis (MRA) was used for the analysis. Results showed that the 118 employee's overall perceptions of their RRSM employers' motivating factors, human resource management, satisfaction, and loyalty were high. HRM's performance evaluation had the most significant overall influence on EL. Moreover, from the analysis of the five EL questionnaire items, the most influential item was the employee's income as a contributing factor to their EL. This was followed by the suitability of their work. Also, it seems the employees had a high level of loyalty to their firms even if a better offer of more money was made. They also indicated a high level of pride in their respective firms.
Keywords
Employee Satisfaction; Motivational Factors; Multiple Regression Analysis; State Railway of Thailand; Thailand;
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Times Cited By KSCI : 4  (Citation Analysis)
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