1 |
Kleijnen, M., Wetzels, M., & de Ruyter, K. (2004). Consumer acceptance of wireless finance. Journal of Financial Services Marketing, 8(3), 206-217. https://doi.org/10.1057/palgrave.fsm.4770120
DOI
|
2 |
Krishanan, D., Khin, A. A., Low, K., Teng, L., & Chinna, K. (2016). International Review of Management and Marketing Consumers' Perceived Interactivity and Intention to use Mobile Banking in Structural Equation Modeling. International Review of Management and Marketing, 6(4), 883-890. Retrieved from http:www.econjournals.com
|
3 |
Islam, M. A., Sarker, M. N. I., Rahman, M., Sultana, A., & Prodhan, A. S. (2017). Determinants of Profitability of Commercial Banks in Bangladesh. International Journal of Banking and Financial Law, 1(1), 1-11.
|
4 |
Chuang, L.-M., Liu, C.-C., & Kao, H.-K. (2016). The Adoption of Fintech Service: TAM perspective. International Journal of Management and Administrative Sciences, 3(7), 1-15. Retrieved from www.ijmas.org
|
5 |
Cortinas, M., Chocarro, R., & Villanueva, M. L. (2010). Understanding multi-channel banking customers. Journal of Business Research, 63(11), 1215-1221. https://doi.org/10.1016/j.jbusres.2009.10.020
DOI
|
6 |
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: a comparison of two theoretical models. Management Science, 35(8), 982-1003.
DOI
|
7 |
Sarker, M. N. I., Khatun, M. N., & Alam, G. M. (2019). Islamic banking and finance: potential approach for economic sustainability in China. Journal of Islamic Marketing, 10(4), 1-2. https://doi.org/10.1108/JIMA-04-2019-0076
DOI
|
8 |
Leong, K. (2018). FinTech (Financial Technology): What is It and How to Use Technologies to Create Business Value in Fintech Way? International Journal of Innovation, Management and Technology, 9(2), 74-78. https://doi.org/10.18178/ijimt.2018.9.2.791
DOI
|
9 |
Luarn, P., & Lin, H. H. (2005). Toward an understanding of the behavioral intention to use mobile banking. Computers in Human Behavior, 21(6), 873-891. https://doi.org/10.1016/j.chb.2004.03.003
DOI
|
10 |
Lee, L. Y.-S. (2016). Hospitality Industry Web-Based Self-Service Technology Adoption Model. Journal of Hospitality & Tourism Research, 40(2), 162-197. https://doi.org/10.1177/1096348013495695
DOI
|
11 |
Servon, L. J., & Kaestner, R. (2008). Consumer Financial Literacy and the Impact of Online Banking on the Financial. The Journal of Consumer Affairs Summer, 42(2), 271-305.
DOI
|
12 |
Monferrer-Tirado, D., Estrada-Guillen, M., Fandos-Roig, J. C., Moliner-Tena, M. A., & Sanchez Garcia, J. (2016). Service quality in bank during an economic crisis. International Journal of Bank Marketing, 34(2), 235-259. https://doi.org/10.1108/IJBM-01-2015-0013
DOI
|
13 |
Blythin, J., & Cooten, J. Van. (2017). The Development of FinTech in Nairobi: Contributions to Financial Inclusion and Barriers to Growth. Lund, Sweden: Lund University. Retrieved from http://lup.lub.lu.se/student-papers/record/8917326
|
14 |
Mehta, A. M., Ali, A., Saleem, H., Qamruzzaman, M., & Khalid, R. (2021). The Effect of Technology and Open Innovation on Women-Owned Small and Medium Enterprises in Pakistan. Journal of Asian Finance, Economics and Business, 8(3), 411-422. https://doi.org/10.13106/jafeb.2021.vol8.no3.0411
DOI
|
15 |
Milne, A. (2019). Centre for Applied Macroeconomic Analysis are the research gaps? Industrial Management & Data Systems, 3(1), 1-9.
|
16 |
Musara, M., & Fatoki, O. (2010). Has technological innovations resulted in increased efficiency and cost savings for banks' customers? African Journal of Business Management, 4(9), 1813-1821. https://doi.org/10.5897/AJBM.9000312
DOI
|
17 |
Zavolokina, L., Dolata, M., & Schwabe, G. (2016). The FinTech phenomenon: antecedents of financial innovation perceived by the popular press. Financial Innovation, 2(1), 1-16. https://doi.org/10.1186/s40854-016-0036-7
DOI
|
18 |
Orbaningsih, D., Sawitri, D., & Suharsono, R. S. (2021). Determinants of Corporate Social Responsibility Disclosure : A Case Study of Banking Industry in Indonesia. Journal of Asian Finance, Economics and Business, 8(5), 91-97. https://doi.org/10.13106/jafeb.2021.vol8.no5.0091
DOI
|
19 |
Pellissier, R. (2008). A conceptual framework for the alignment of innovation and technology. Journal of Technology Management & Innovation, 3(3), 67-77. https://doi.org/10.4067/S0718-27242008000100007
DOI
|
20 |
Purnamasari, P., Pramono, I. P., Haryatiningsih, R., Ismail, S. A., & Shafie, R. (2020). Technology Acceptance Model of Financial Technology in Micro, Small, and Medium Enterprises (MSME) in Indonesia. Journal of Asian Finance, Economics and Business, 7(10), 981-988. https://doi.org/10.13106/jafeb.2020.vol7.no10.981
DOI
|
21 |
Keisidou, E., Sarigiannidis, L., Maditinos, D. I., & Thalassinos, E. I. (2013). Customer satisfaction, loyalty and financial performance: A holistic approach of the Greek banking sector. International Journal of Bank Marketing, 31(4), 259-288. https://doi.org/10.1108/IJBM-11-2012-0114
DOI
|
22 |
Hu, Z., Ding, S., Li, S., Chen, L., & Yang, S. (2019). Adoption intention of fintech services for bank users: An empirical examination with an extended technology acceptance model. Symmetry, 11(3). https://doi.org/10.3390/sym11030340
DOI
|
23 |
Yusop, Z., Alias, R., Ismail, N., & Rubayah, Y. (2011). Risk management efficiency of conventional life insurers and Takaful operators. Insurance Market and Companies: Analyses and Actuarial Computations, 2(1), 58-68.
|
24 |
Dootson, P., Beatson, A., & Drennan, J. (2016). Financial institutions using social media - do consumers perceive value? International Journal of Bank Marketing, 34(1), 9-36. https://doi.org/10.1108/IJBM-06-2014-0079
DOI
|
25 |
Featherman, M. S., Miyazaki, A. D., & Sprott, D. E. (2010). Reducing online privacy risk to facilitate e-service adoption: The influence of perceived ease of use and corporate credibility. Journal of Services Marketing, 24(3), 219-229. https://doi.org/10.1108/08876041011040622
DOI
|
26 |
Garg, R., Rahman, Z., & Qureshi, M. N. (2014). Measuring customer experience in banks: scale development and validation. Journal of Modelling in Management, 9(1), 87-117. https://doi.org/10.1108/JM2-07-2012-0023
DOI
|
27 |
Rahman, M., Saha, N. K., Sarker, M. N. I., Sultana, A., & Prodhan, A. S. (2017). Problems and Prospects of Electronic Banking in Bangladesh: A Case Study on Dutch-Bangla Bank Limited. American Journal of Operations Management and Information Systems, 2(1), 42-53. https://doi.org/10.11648/j.ajomis.20170201.17
DOI
|
28 |
Aiman-Smith, L., & Green, S. G. (2002). Implementing new manufacturing technology: the related effects of technology characteristics and user learning activities. Academy of Management Journal, 45(2), 421-430. https://doi.org/10.2307/3069356
DOI
|
29 |
Amin, M. (2016). Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty. International Journal of Bank Marketing, 34(3), 280-306. https://doi.org/10.1108/IJBM-10-2014-0139
DOI
|
30 |
Andaleeb, S. S., Quazi, M. R., & Rahman, A. (2016). "A model of customer-centric banking practices for corporate clients in Bangladesh". International Journal of Bank Marketing, 34(4), 458-475.
DOI
|
31 |
Klaus, P., & Maklan, S. (2013). Towards a better measure of customer experience. International Journal of Market Research, 55(2), 227-246. https://doi.org/10.2501/IJMR-2013-021
DOI
|
32 |
Saleem, M. A., Zahra, S., Ahmad, R., & Ismail, H. (2016). Predictors of customer loyalty in the Pakistani banking industry: a moderated-mediation study. International Journal of Bank Marketing, 34(3), 411-430. https://doi.org/10.1108/IJBM-12-2014-0172
DOI
|
33 |
Romanova, I., Grima, S., Spiteri, J., & Kudinska, M. (2018). The payment services Directive II and competitiveness: The perspective of European fintech companies. European Research Studies Journal, 21(2), 3-22.
|