The Strength of Tourist Involvement in Mediating the Relationship Between Experience Value, Destination Image and Tourist Loyalty: An Empirical Study in Indonesia |
SETIAWAN, Heri
(Politeknik Negeri Sriwijaya)
MARWA, Taufiq (Universitas Sriwijaya) WAHAB, Zakaria (Universitas Sriwijaya) SHIHAB, Muchsin Saggaf (Universitas Sriwijaya) |
1 | Chen, C. F., & Tsai, D. C. (2007). How destination image and evaluative factors affect behavioral intentions? Tourism Management, 28(4), 1115-1122. https://doi.org/10.1016/j.tourman.2006.07.007 DOI |
2 | Chi, G. (2005). A Study of Developing Destination loyalty Model. Stillwater, Oklahoma: Doctoral dissertation, Oklahoma State University. |
3 | Darnell, A. C., & Johnson, P. S. (2001). Repeat visits to attractions: a preliminary economic analysis. Tourism Management, 22(2), 119-126. https://doi.org/10.1016/s0261-5177(00)00036-4 DOI |
4 | Calver, S. J., & Page, S. J. (2013). Enlightened hedonism: Exploring the relationship of service value, visitor knowledge and interest, to visitor enjoyment at heritage attractions. Tourism Management, 39, 23-36. https://doi.org/10.1016/j.tourman.2013.03.008 DOI |
5 | Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29-35. https://doi.org/10.1016/j.tourman.2009.02.008 DOI |
6 | Chen, C. F., & Phou, S. (2013). A closer look at destination: Image, personality, relationship and loyalty. Tourism Management, 36, 269-278. https://doi.org/10.1016/j.tourman.2012.11.015 DOI |
7 | Flavian, C., Martinez, E., & Polo, Y. (2001). Loyalty to grocery stores in the Spanish market of the 1990s. Journal of Retailing and Consumer Services, 8(2), 85-93. https://doi.org/10.1016/S0969-6989(99)00028-4 DOI |
8 | Tran, V. D. (2020). Assessing the Effects of Service Quality, Experience Value, Relationship Quality on Behavioral Intentions. Journal of Asian Finance, Economics and Business, 7(3), 167-175. https://doi.org/10.13106/jafeb.2020.vol7.no3.167 DOI |
9 | Tsai, C. T. S., & Wang, Y. C. (2017). Experiential value in branding food tourism. Journal of Destination Marketing and Management, 6(1), 56-65. https://doi.org/10.1016/j.jdmm.2016.02.003 DOI |
10 | Vivek, S. D., Beatty, S. E., & Morgan, R. M. (2012). Customer engagement: Exploring customer relationships beyond purchase. Journal of Marketing Theory and Practice, 20(2), 122-146. https://doi.org/10.2753/MTP1069-6679200201 DOI |
11 | Gartner, W. C. (1986). Temporal influences on image change. Annals of Tourism Research, 13(4), 635-644. https://doi.org/10.1016/0160-7383(86)90006-X DOI |
12 | Ghozali, I. (2006). Advanced multivariate analysis with the SPSS program. Jakarta: Badan Penerbit Universitas Diponegoro. |
13 | Gursoy, D., Chen, J. S., & Chi, C. G. (2014). Theoretical examination of destination loyalty formation. International Journal of Contemporary Hospitality Management, 26(5), 809-827. https://doi.org/10.1108/IJCHM-12-2013-0539 DOI |
14 | Hair, J. F., A., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis (5th ed.). Upper Saddle River, NJ: Prentice Hall. |
15 | Holbrook, M. B. (2006). Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essay. Journal of Business Research, 59(6), 714-725. https://doi.org/10.1016/j.jbusres.2006.01.008 DOI |
16 | Beerli, A., & Martin, J. D. (2004). Factors influencing destination image. Annals of Tourism Research, 31(3), 657-681. https://doi.org/10.1016/j.annals.2004.01.010 DOI |
17 | Lee, T. H., & Hsu, F. Y. (2013). Examining How Attending Motivation and Satisfaction Affects the Loyalty for Attendees at Aboriginal Festivals. International Journal of Tourism Research, 15(1), 18-34. https://doi.org/10.1002/jtr DOI |
18 | Lin, A. C. H., Fernandez, W. D., & Gregor, S. (2012). Understanding web enjoyment experiences and informal learning: A study in a museum context. Decision Support Systems, 53(4), 846-858. https://doi.org/10.1016/j.dss.2012.05.020 DOI |
19 | Calderon, H., Irene, G., Saura, G., Carmelo, R., Garcia, P., & Gallarza, M. G. (2004). The "Sun and Beach" Tourism Destination Image: A n Application to the Case o f Cuba from the Spanish Tourist-Origin Market. Tourism Review, 59(1), 16-24. DOI |
20 | Amoah, F., Radder, L., & van Eyk, M. (2016). Perceived experience value, satisfaction and behavioural intentions: A guesthouse experience. African Journal of Economic and Management Studies, 7(3), 419-433. https://doi.org/10.1108/AJEMS-10-2015-0121 DOI |
21 | Bhat, S. A., & Darzi, M. A. (2018). Antecedents of tourist loyalty to tourist destinations: a mediated-moderation study. International Journal of Tourism Cities, 4(2), 261-278. https://doi.org/10.1108/IJTC-12-2017-0079 DOI |
22 | Bigne, J. E., Sanchez, M. I., & Sanchez, J. (2001). Tourism image, evaluation variables and after purhase behaviour: Inter-relationship. Tourism Management, 22(6), 607-616. https://doi.org/10.1016/S0261-5177(01)00035-8 DOI |
23 | Brodie, R. J., Hollebeek, L. D., Juric, B., & Ilic, A. (2011). Customer engagement: Conceptual domain, fundamental propositions, and implications for research. Journal of Service Research, 14(3), 252-271. https://doi.org/10.1177/1094670511411703 DOI |
24 | Allenby, G. M., & Lenk, P. J. (1995). Reassessing brand loyalty, price sensitivity, and merchandising effects on consumer brand choice. Journal of Business and Economic Statistics, 13(3), 281-289. https://doi.org/10.1080/07350015.1995.10524602 DOI |
25 | Le, H. B. H., & Le, T. B. (2020). Impact of Destination Image and Satisfaction on Tourist Loyalty: Mountain Destinations in Thanh Hoa province, Vietnam. Journal of Asian Finance, Economics and Business, 7(4), 185-195. https://doi.org/10.13106/jafeb.2020.vol7.no4.185 DOI |
26 | Opperman, M. (2000). Where psychology and geography interface in tourism research and theory (19-37). Wallingford, UK: CABI Publishing. |
27 | Brodie, R. J., Ilic, A., Juric, B., & Hollebeek, L. (2013). Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, 66(1), 105-114. https://doi.org/10.1016/j.jbusres.2011.07.029 DOI |
28 | Alegre, J., & Juaneda, C. (2006). Destination Loyalty. Consumers' Economic Behavior. Annals of Tourism Research, 33(3), 684-706. https://doi.org/10.1016/j.annals.2006.03.014 DOI |
29 | Leung, D., Lee, H. A., & Law, R. (2011). Adopting Web 2.0 technologies on chain and independent hotel websites: A case study of hotels in Hong Kong. Information and Communication Technologies in Tourism 2011, 229-240. https://doi.org/10.1007/978-3-7091-0503-0_19 DOI |
30 | Lee, C. K., Yoon, Y. S., & Lee, S. K. (2007). Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ. Tourism Management, 28(1), 204-214. https://doi.org/10.1016/j.tourman.2005.12.017 DOI |
31 | Pandza Bajs, I. (2015). Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions: The Example of the Croatian Tourist Destination Dubrovnik. Journal of Travel Research, 54(1), 122-134. https://doi.org/10.1177/0047287513513158 DOI |
32 | Fakeye, P. C., & Crompton, J. L. (1991). Image Differences between Prospective, First-Time, and Repeat Visitors to the Lower Rio Grande Valley. Journal of Travel Research, 30(2), 10-16. https://doi.org/10.1177/004728759103000202 DOI |
33 | Mathwick, C., Malhotra, N. K., & Rigdon, E. (2002). The effect of dynamic retail experiences on experiential perceptions of value: An Internet and catalog comparison. Journal of Retailing, 78(1), 51-60. https://doi.org/10.1016/S0022-4359(01)00066-5 DOI |
34 | Qu, H., Kim, L. H., & Im, H. H. (2011). A model of destination branding: Integrating the concepts of the branding and destination image. Tourism Management, 32(3), 465-476. https://doi.org/10.1016/j.tourman.2010.03.014 DOI |
35 | See-To, E. W. K., Papagiannidis, S., & Cho, V. (2012). User experience on mobile video appreciation: How to engross users and to enhance their enjoyment in watching mobile video clips. Technological Forecasting and Social Change, 79(8), 1484-1494. https://doi.org/10.1016/j.techfore.2012.03.005 DOI |
36 | Lee, J., & Beeler, C. (2009). An investigation of predictors of satisfaction and future intention: links to motivation, involvement, and service quality in a local festival. Event Management, 13(1), 17-29. https://doi.org/10.3727/152599509789130584 DOI |
37 | Agapito, D., Oom do Valle, P., & da Costa Mendes, J. (2013). The Cognitive-Affective-Conative Model of Destination Image: A Confirmatory Analysis. Journal of Travel and Tourism Marketing, 30(5), 471-481. https://doi.org/10.1080/10548408.2013.803393 DOI |
38 | Milman, A., & Pizam, A. (1995). The Role of Awareness and Familiarity with a Destination: The Central Florida Case. Journal of Travel Research, 33(3), 21-27. https://doi.org/10.1177/004728759503300304 DOI |
39 | Moliner, M. A., Sanchez, J., Rodriguez, R. M., & Callarisa, L. (2007). Perceived relationship quality and post-purchase perceived value: An integrative framework. In: European Journal of Marketing (Vol. 41, Issues 11-12). https://doi.org/10.1108/03090560710821233 DOI |
40 | Murphy, P., Pritchard, M. P., & Smith, B. (2000). The destination product and its impact on traveller perceptions. Tourism Management, 21(1), 43-52. https://doi.org/10.1016/S0261-5177(99)00080-1 DOI |
41 | Kim, D. Y., & Chen, Z. (2010). Are people aware of their attitudes toward destination? Understanding the implicit association test in tourism research. Tourism Analysis, 15(3), 299-313. https://doi.org/10.3727/108354210X12801550666060 DOI |
42 | WTO. (2017). Tourism Toward 2030/Global Overview. www.unwto.org |
43 | Sun, X., Geng-Qing Chi, C., & Xu, H. (2013). Developing destination loyalty: The case of hainan island. Annals of Tourism Research, 43(40871060), 547-577. https://doi.org/10.1016/j.annals.2013.04.006 DOI |
44 | Tseng, C., Wu, B., Morrison, A. M., Zhang, J., & Chen, Y. chen. (2015). Travel blogs on China as a destination image formation agent: A qualitative analysis using Leximancer. Tourism Management, 46, 347-358. https://doi.org/10.1016/j.tourman.2014.07.012 DOI |
45 | Neto, F. (2003). A new approach to sustainable tourism development: Moving beyond environmental protection. Natural Resources Forum, 27(3), 212-222. https://doi.org/10.1111/1477-8947.00056 DOI |
46 | Wang, T.-L., Tran, P. T. K., & Tran, V. T. (2017). Destination perceived quality, tourist satisfaction and word-of-mouth. Tourism Review, 72(4), 392-410. DOI |
47 | Provinsi Sumatera Selatan. (2020). Central Bureau of Statistics. https://sumsel.bps.go.id/ |
48 | South Sumatra Regional Regulation No. 9 of 2016 Concerning the Administration of Tourism. Retrieved from https://peraturan.bpk.go.id/Home/Details/35511/perda-prov-sumatera-selatanno-9-tahun-2016 |
49 | Petrick, J. F., & Sirakaya, E. (2004). Segmenting cruisers by loyalty. Annals of Tourism Research, 31(2), 472-475. https://doi.org/10.1016/j.annals.2003.12.009 DOI |
50 | Wong, Y. T., Osman, S., Jamaluddin, A., & Yin-Fah, B. C. (2012). Shopping motives, store attributes and shopping enjoyment among Malaysian youth. Journal of Retailing and Consumer Services, 19(2), 240-248. https://doi.org/10.1016/j.jretconser.2012.01.005 DOI |
51 | Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1), 45-56. https://doi.org/10.1016/j.tourman.2003.08.016 DOI |
52 | Yuksel, A., Yuksel, F., & Bilim, Y. (2010). Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty. Tourism Management, 31(2), 274-284. https://doi.org/10.1016/j.tourman.2009.03.007 DOI |
53 | Reichheld, F., & Sasser, W. E. (1990). Zero Defections: Quality Comes to Services. Harvard Business Review, 68(5), 105-111. |
54 | Sharpley, R. (2000). Tourism and sustainable development: Exploring the theoretical divide. Journal of Sustainable Tourism, 8(1), 1-19. https://doi.org/10.1080/09669580008667346 DOI |
55 | So, K. K. F., King, C., & Wang, B. A. S. Y. (2016). Enhancing customer relationships with retail service brands: the role of customer engagement. Journal of Service Management, 27(2). http://emeraldgrouppublishing.com/products/journals/journals.htm?id=josm |
56 | Tasci, A. D. A., Gartner, W. C., & Tamer Cavusgil, S. (2007). Conceptualization and Operationalization of Destination Image. Journal of Hospitality and Tourism Research, 31(2), 194-223. https://doi.org/10.1177/1096348006297290 DOI |
57 | Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5-14. https://doi.org/10.1002/dir.20015 DOI |
58 | Rasoolimanesh, S. M., Md Noor, S., Schuberth, F., & Jaafar, M. (2019). Investigating the effects of tourist engagement on satisfaction and loyalty. Service Industries Journal, 39(7-8), 559-574. https://doi.org/10.1080/02642069.2019.1570152 DOI |
59 | Rohman, F. (2020). Determining Adventure Tourist Loyalty: Mediating Role of Tourist Satisfaction and Quality of Life. Journal of Asian Finance, Economics and Business, 7(10), 255-265. https://doi.org/10.13106/jafeb.2020.vol7.n10.255 DOI |
60 | Huang, S., & Choi, H. S. C. (2019). Developing and validating a multidimensional tourist engagement scale (TES). Service Industries Journal, 39(7-8), 469-497. https://doi.org/10.1080/02642069.2019.1576641 DOI |
61 | Kim, A. K., & Brown, G. (2012). Understanding the relationships between perceived travel experiences, overall satisfaction, and destination loyalty. Anatolia, 23(3), 328-347. https://doi.org/10.1080/13032917.2012.696272 DOI |
62 | Jeuring, J. H. G., & Haartsen, T. (2017). Destination Branding by Residents: The Role of Perceived Responsibility in Positive and Negative Word-of-Mouth. Tourism Planning and Development, 14(2), 240-259. https://doi.org/10.1080/21568316.2016.1214171 DOI |
63 | Keng, C. J., Ting, H. Y., & Chen, Y. T. (2011). Effects of virtualexperience combinations on consumer-related "sense of virtual community." Internet Research, 21(4), 408-434. https://doi.org/10.1108/10662241111158308 DOI |