Browse > Article
http://dx.doi.org/10.13106/jafeb.2021.vol8.no4.0929

The Relationship Between the Quality of Destination and Tourist Satisfaction: The Role of Destination Attributes  

SUMARYADI, Sumaryadi (Universitas Pendidikan Indonesia)
HURRIYATI, Ratih (Universitas Pendidikan Indonesia)
WIBOWO, Lili Adi (Universitas Pendidikan Indonesia)
GAFFAR, Vanessa (Universitas Pendidikan Indonesia)
Publication Information
The Journal of Asian Finance, Economics and Business / v.8, no.4, 2021 , pp. 929-937 More about this Journal
Abstract
This present research seeks to explore the empirical evidence about the relation between quality of destination and Islamic attribute of destination on tourist satisfaction. This research was conducted at the tourism sector in West Java, Indonesia. The participants were Muslim foreign tourists who were traveling to West Java, Indonesia. The total number of participants in the research was 200. Data collection was carried out using a questionnaire. Hypotheses were tested using structural equation modeling methods with AMOS version 23. The exogenous variables in this research consisted of the quality of the destination and Islamic attribute of destination. Tourist satisfaction was an endogenous variable in this research. We used a quantitative approach and structural equation modeling to examine the research hypotheses. The results showed that there was a positive and significant effect of the quality of destination on the tourist satisfaction, and the quality of destination positively affected Islamic attribute of destination, but Islamic attribute of destination had no significant effect on tourist satisfaction. We also found that Islamic attribute of destination did not mediate the relation between quality of destination and tourist satisfaction. We provided recommendations to strengthen or improve the quality of destination in order to increase tourist satisfaction.
Keywords
Quality of Destination; Attribute of Destination; Tourist Satisfaction; Halal Tourism;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Battour, M., Battor, M., & Bhatti, M. A. (2014). Islamic Attributes of Destination: Construct Development and Measurement Validation, and Their Impact on Tourist Satisfaction. International Journal of Tourism Research, 16(6)(April 2013), 556-564. https://doi.org/10.1002/jtr.1947   DOI
2 Battour, M., & Ismail, M. N. (2014). The Role of Destination Attributes in Islamic Tourism. SHS Web of Conferences, 12, 556-564. https://doi.org/10.1051/shsconf/20141201077   DOI
3 Battour, M., & Ismail, M. N. (2016). Halal tourism: Concepts, practises, challenges and future. Tourism Management Perspectives, 19, 150-154. https://doi.org/10.1016/j.tmp.2015.12.008   DOI
4 Battour, M., Ismail, M. N., & Battor, M. (2011). The impact of destination attributes on Muslim tourist's choice. International Journal of Tourism Research, 13(6), 527-540. https://doi.org/10.1002/jtr.824   DOI
5 Battour, M. M., Ismail, M. N., & Battor, M. (2010). Toward a Halal Tourism Market. Tourism Analysis, 15(4), 461-470. https://doi.org/10.3727/108354210X12864727453304   DOI
6 Brent Ritchie, J. R., Crouch, G. I., Ritchie, J. R. B., Crouch, G. I., Brent Ritchie, J. R., & Crouch, G. I. (2010). A model of destination competitiveness/sustainability: Brazilian perspectives. Revista de Administracao Publica, 44(5), 1049-1066. https://doi.org/10.1590/s0034-76122010000500003   DOI
7 Byrne, B. M. (2010). Structural Equation Modeling with AMOS. In Structural Equation Modeling with Amos Basic Concepts, Applications, and Programming (2nd ed.). London: Taylor & Francis Group. https://doi.org/10.4324/9781410600219   DOI
8 Carboni, M., Perelli, C., & Sistu, G. (2014). Is Islamic tourism a viable option for Tunisian tourism? Insights from Djerba. Tourism Management Perspectives, 11, 1-9. https://doi.org/10.1016/j.tmp.2014.02.002   DOI
9 Siregar, Z. M. E., Syahputra, R., & Nasution, S. L. (2020). Pengaruh Keadilan Organisasional terhadap Komitmen Organisasi dengan Mediasi Kepuasan Kerja. JSHP: Jurnal Sosial Humaniora Dan Pendidikan, 4(2), 82-92. https://doi.org/10.32487/jshp.v4i2.833   DOI
10 Sriprasert, P., Chainin, O., & Rahman, H. A. (2014). Understanding Behavior and Needs of Halal Tourism in Andaman Gulf of Thailand: A Case of Asian Muslim. Journal of Advanced Management Science, 2(3), 216-219. https://doi.org/10.12720/joams.2.3.216-219   DOI
11 Tung, V. W. S., & Ritchie, J. R. B. (2011). Exploring the essence of memorable tourism experiences. Annals of Tourism Research, 38(4), 1367-1386. https://doi.org/10.1016/j.annals.2011.03.009   DOI
12 Zamani-Farahani, H., & Henderson, J. C. (2010). Islamic Tourism and Managing Tourism: develop. Inter, 89(July 2009), 79-89. https://doi.org/10.1002/jtr.741   DOI
13 UNWTO. (1999). Resolution Approval of the Global Code of Ethics for Tourism Agenda item 16 (document A/13/16) (Vol. 406, Issue April). UNWTO.
14 Uriely, N. (2005). The tourist experience. Conceptual developments. Annals of Tourism Research, 32(1), 199-216. https://doi.org/10.1016/j.annals.2004.07.008   DOI
15 Weidenfeld, A., & Ron, A. S. (2008). Religious needs in the tourism industry. Anatolia, 19(2), 357-361. https://doi.org/10.1080/13032917.2008.9687080   DOI
16 Battour, M. (2017). Halal Tourism and its impact on non-Muslim tourists' perception, trip quality and trip value. Journal of Culture, Tourism and Hospitality Research. https://doi.org/10.1108/IJCTHR-02-2017-0020   DOI
17 Adinegara, G. J., Suprapti, N. W. S., Yasa, N. N. K., & Sukaatmadja, P. G. (2017). Antecedents And Consequences Of Tourist Satisfaction: A Literature Review. Asean Marketing Journal, IX(1), 40-53.
18 Al-Qaradawi, Y. (2013). The Lawful and the Prohibited in Islam. Wisdom International School for Higher Education Studies (WISHES).
19 Alegre, J., & Garau, J. (2010). Tourist Satisfaction and Dissatisfaction. Annals of Tourism Research, 37(1), 52-73. https://doi.org/10.1016/j.annals.2009.07.001   DOI
20 Bagozzi, R., Yi, Y., & Sing, S. (1991). On the use of structural equation models in experimental designs: Two extensions. International Journal of Research in Marketing, 8(2), 125-140. https://doi.org/10.1016/0167-8116(91)90020-8   DOI
21 Din, K. H. (1989). No Title. Annals of Tourisrn Research, 16, 342-363. https://doi.org/10.1016/0160-7383(89)90008-X   DOI
22 Carlson, J., Rosenberger III, P. J., & Rahman, M. M. (2015). Cultivating group-oriented travel behaviour to major events: assessing the importance of customer-perceived value , enduring event involvement and attitude towards the host destination. May, 37-41. https://doi.org/10.1080/0267257X.2015.1035309   DOI
23 Coban, S. (2012). The effects of the image of destination on tourist satisfaction and loyalty: The case of Cappadocia. European Journal of Social Sciences, 29(2), 222-232.
24 Crouch, G. I., & Ritchie, J. R. B. (1999). Tourism, Competitiveness, and Societal Prosperity. Journal of Business Research, 44(3), 137-152. https://doi.org/10.1016/S0148-2963(97)00196-3   DOI
25 Eid, R., & Hatem El-Gohary. (2014). Muslim Tourist Perceived Value in the Hospitality and Tourism Industry. Journal of Travel Research, May. https://doi.org/10.1177/0047287514532367   DOI
26 Hair, J. F. H., Hult, G. T., Ringle, C. M., & Sarstedt. (2017). A Primer on Partial Least Squares Structural Equation Modelling (PLS-SEM). London: Sage Publications.
27 Hair Jr, J., Hult, G. T., Ringle, C., & Sarstedt, M. (2013). A primer on partial least squares structural equation modeling (PLSSEM). London: Sage Publications.
28 Henderson, J. C. (2009). Islamic Tourism Reviewed. Tourism Recreation Research, 34(2), 207-211. https://doi.org/10.1080/02508281.2009.11081594   DOI
29 Jafari, J., & Scott, N. (2014). Muslim world and its tourisms. Annals of Tourism Research, 44(1), 1-19. https://doi.org/10.1016/j.annals.2013.08.011   DOI
30 Henderson, J. C. (2010). Sharia-compliant hotels. Tourism and Hospitality Research, 10(3), 246-254. https://doi.org/10.1057/thr.2010.3   DOI
31 Mahdzar, M., Shuib, A., Ramachandran, S., Herman, S., & Afandi, M. (2015). The Role of Destination Attributes and Memorable Tourism Experience in Understanding Tourist Revisit Intentions. Tourism & Environment, Social and Management Sciences, 15, 32-39. https://doi.org/10.5829/idosi.aejaes.2015.15.s.205   DOI
32 Kanwel, S., Lingqiang, Z., Asif, M., Hwang, J., Hussain, A., & Jameel, A. (2019). The influence of destination image on tourist loyalty and intention to visit: Testing a multiple mediation approach. Sustainability, 11(22). https://doi.org/10.3390/su11226401   DOI
33 Kotler, P., & Keller, K. L. (2016). Marketing Management (15 ed.). London: Pearson Education Limited.
34 Lee, M., & Chuang, C. (2010). The Influence of Tourists Experiential Value on Place Attachment and Revisiting Willingness. International Journal of Agricultural Travel and Tourism, 1(2), 152-167.
35 Mansouri, S. (2014). Role of Halal Tourism Ideology in Destination Competitiveness: A Study on Selected Hotels in Bangkok, Thailand. International Conference on Law, Education and Humanities (ICLEH'14), 20-23.
36 Mastercard - Crescent Rating. (2019). Global Muslim Travel Index 2019 (Issue April). Mastercard - Crescent Rating.
37 Mukherjee, S., Adhikari, A., & Datta, B. (2018). Quality of tourism destination - a scale development. Journal of Indian Business Research, 10(1), 70-100. https://doi.org/10.1108/JIBR-07-2017-0104   DOI
38 Meng, F., Tepanon, Y., & Uysal, M. (2008). Measuring tourist satisfaction by attribute and motivation: The case of a naturebased resort. Journal of Vacation Marketing, 14(1), 41-56. https://doi.org/10.1177/1356766707084218   DOI
39 Morrison, A. M. (2013). Marketing and Managing Tourism Destinations (1st ed.). Abingdon, UK: Routledge. https://doi.org/10.4324/9780203081976   DOI
40 Muhammad Khalilur Rahman, S. Z. G. M. (2017). Article information: About Emerald www.emeraldinsight.com What travel motivational factors influence Muslim tourists towards MMITD? https://doi.org/10.1108/JIMA-05-2015-0030   DOI
41 Namin, T. (2013). Value Creation in Tourism: An Islamic Approach. International Research Journal of Applied and Basic Sciences, 4(0), 1252-1264.
42 Nassar, M. A., Mostafa, M. M., & Reisinger, Y. (2015). Factors influencing travel to Islamic destinations: an empirical analysis of Kuwaiti nationals. International Journal of Culture, Tourism and Hospitality Research, 9(1), 36-53. https://doi.org/10.1108/IJCTHR-10-2014-0088   DOI
43 Rahman, M. K. (2014). Motivating factors of Islamic Tourist's Destination Loyalty: An Empirical Investigation in Malaysia. Journal of Tourism and Hospitality Management, 2(1), 63-77.
44 Singh, R., & Mehraj, N. (2018). Destination Brand Experience and its relationship with Tourists Satisfaction and Intention to Recommend: A Conceptual Model. African Journal of Hospitality, Tourism and Leisure, 7(1), 1-13.
45 Sastre, R. P., & Phakdee-Auksorn, P. (2017). Examining Tourists' Push and Pull Travel Motivations and Behavioral Intentions: The Case of British Outbound Tourists to Phuket, Thailand. Journal of Quality Assurance in Hospitality and Tourism, 18(4), 437-464. https://doi.org/10.1080/1528008X.2016.1250242   DOI
46 Schumacker, R. E., & Lomax, R. G. (2010). A Beginner's Guide to Structural Equation Modeling (3rd ed.). Taylor & Franciss Group.
47 Shakona, M., Backman, K., Backman, S., Norman, W., Luo, Y., & Duffy, L. (2015). Understanding the traveling behavior of Muslims in the United States. International Journal of Culture, Tourism and Hospitality Research, 9(1), 22-35. https://doi.org/10.1108/IJCTHR-05-2014-0036   DOI