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http://dx.doi.org/10.13106/jafeb.2021.vol8.no4.0043

Moving from Cash to Cashless Economy: Toward Digital India  

AGGARWAL, Kartik (Symbiosis Institute of International Business, Symbiosis International (Deemed) University)
MALIK, Sushant (Symbiosis Institute of International Business, Symbiosis International (Deemed) University)
MISHRA, Dharmesh K. (Symbiosis Institute of International Business, Symbiosis International (Deemed) University)
PAUL, Dipen (Symbiosis Institute of International Business, Symbiosis International (Deemed) University)
Publication Information
The Journal of Asian Finance, Economics and Business / v.8, no.4, 2021 , pp. 43-54 More about this Journal
Abstract
The study evaluates India's technological advancement, which has created a range of opportunities for consumers to enter into digital payment space. Demonetization in India has forced all consumers and companies to embrace and create cashless digital payment platforms. The cashless economy scenario involves various factors for its adoption such as reach, availability and awareness. This study considers factors responsible for adopting new digital payment technologies in India's different regions across various consumers. The study includes descriptive statistics and variance analysis (ANOVA) to identify elements to achieve maximum satisfaction. The research collects data from 250 respondents living in India, experiencing digital payments and online transactions. The data is collected through a structured questionnaire and critically analyzed using statistical analysis. The data has been analyzed with no sectorial biases and tracked by creating real-time indications. The study uses various hypotheses after taking responses from a sample of respondents. Cronbach's Alpha analysis is also used to determine the validity and reliability of the data. The study illustrates the complete shift of consumer behavior from cash to a cashless economy. A certain number of factors are shown to directly influence the rate of such a shift toward digital transactions in India.
Keywords
Digital Economy; E-Banking; E-Payments; Demonetization; Technology;
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