The Implication of Trust that Influences Customers' Intention to Use Mobile Banking |
RAMLI, Yanto
(Faculty of Economic and Business, Universitas Mercu Buana)
HARWANI, Yuli (Faculty of Economic and Business, Universitas Mercu Buana) SOELTON, Mochamad (Faculty of Economic and Business, Universitas Mercu Buana) HARIANI, Swarmilah (Faculty of Economic and Business, Universitas Mercu Buana) USMAN, Fadlil (Faculty of Accounting, Politeknik Keuangan STAN) ROHMAN, Fatchur (Faculty of Economic and Business, Universitas Brawijaya) |
1 | Aldiabat, K., Al-Gasaymeh., & Rashid, A. S. K. (2019). The Effect of Mobile Banking Application on Customer Interaction in the Jordanian Banking Industry. International Journal of Interactive Mobile Technologies, 13(2), 37-49. DOI |
2 | Asih, D., Setini, M., Soelton, M., Muna, N., Putra, I. G. P., Darma, D.C., & Judiarni, J. A. (2020). Predicting green product consumption using theory of planned behavior and reasoned action. Management Science Letters, 10(2020), 3367-3374. |
3 | Budiantara, M., Gunawan, H., & Utami, E. S. (2019). Perceived Usefulness, Perceived Ease of Use, Trust in Online Store, Perceived Risk as the Trigger of Online Purchase Intention SME Product "Made in Indonesia" through the Use of E-Commerce Marketplace. Mercu Buana Accounting Research Journal, 5(1), 19-27. |
4 | Dang, H. T. (2019). Determinants of Liquidity of Listed Enterprises: Evidence from Vietnam. Journal of Asian Finance, Economics and Business, 7(11), 67-73. https://doi.org/10.13106/jafeb.2020.vol7.no11.067 DOI |
5 | Davis, F. D., & Davis, F. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. European Journal of Business and Management Research,4(5), 1-24. |
6 | Giao, H. N. K. (2019). Customer Satisfaction towards ATM Services: A Case of Vietcombank Vinh Long, Vietnam. Journal of Asian Finance, Economics and Business, 6(1), 141-148.http://doi.org/10.13106/jafeb.2019.vol6.no1.141 DOI |
7 | Gunawan, F., Ali, M. M., & Nugroho, A. (2019). Analysis of the Effects of Perceived Ease of Use and Perceived Usefulness on Consumer Attitude and Their Impacts on Purchase Decision on and Management Research, 4(5), 1-6. |
8 | Harelimana, J. B. (2017). Impact of Mobile Banking on Financial Performance of Unguka Microfinance Bank Ltd., Rwanda. Global Journal of Management and Business Research and Finance, 17(4), 1-13. |
9 | Johannes, V. D., Indarini, & Margaretha, S. (2018). Usability, Customer Satisfaction, Service, and Trust towards Mobile Banking User Loyalty. Advances in Social Science, Education and Humanities Research, 186(15), 1-4. |
10 | Kousar, R., Rais, S. I., Mansoor, A., Zaman, K., Shah, S. T. H., & Ejaz, S. (2019). The Impact of Foreign Remittances and Financial Development on Poverty and Income Inequality in Pakistan: Evidence from ARDL-Bounds Testing Approach. Journal of Asian Finance, Economics and Business, 6(1), 71-81. http://doi.org/10.13106/jafeb.2019.vol6.no1.71 DOI |
11 | Kotler, P., & Armstrong, G. (2016). Principles of Marketing (6th ed.). London, UK: Pearson Education Limited. |
12 | Kotler, P., & Keller, K. L. (2016). Marketing Management (5th ed.). London, UK: Pearson Education Limited. |
13 | Krisnanto, U. (2018). Digital Banking Made Transaction More Trusted and Secured? International Journal of Civil Engineering and Technology, 9(11), 395-407. |
14 | Maseke, B. F. (2018). The Impact of Mobile Banking on Customer Satisfaction: Commercial Banks of Namibia. Journal of Internet Banking and Commerce, 23(2), 1-18. |
15 | Puriwat, W., & Tripopsakul, S. (2017). Mobile Banking Adoption in Thailand: An Integration of Technology Acceptance Model and Mobile Service Quality. European Research Studies Journal, XX(4A), 200-210. DOI |
16 | Putri, R. I., Rachbini, D. J., & Rekarti, E. (2018). Analysis of the Effect of Service Quality and Perceived Value on Customer Satisfaction and Its Implications for Customer Loyalty in the Telecommunications Industry in Indonesia. SWOT Journal, VIII(2), 254-262. |
17 | Rekarti, E., & Hertina, L. (2014). Several factors that affect Online Buying Intention in Tokobagus.com. Journal of Economic and Social Sciences, 2(3), 311-318. |
18 | Prasetyaningsih, E., & Astini, R. (2016). The Influence of Brand Image and Lifestyle on Purchasing Decisions of Artificial Branded Bag Products for Career Women in Jakarta. Scientific Journal of Management and Business, 2(2), 1-14 |
19 | Ravichandran, D., & Harshani, M. H. B. A. (2016). Factors Influencing Mobile Banking Adoption in Kurunegala District. Journal of Information Systems & Information Technology, 1(1), 24-32. |
20 | Ramli, Y., & Soelton, M. (2018). Implementing Innovation Management on Market Attractiveness and Unique Resources to Enhance Business Performance on Organic Fertilizer Industries in Indonesia. Academy of Strategic Management Journal, 17(2), 1-12. |
21 | Saleh, I., Afifa, A.V., & Alsufy, F. (2019). Does Earnings Quality Affect Companies' Performance? New Evidence from the Jordanian Market. Journal of Asian Finance, Economics and Business, 7(11), 33-43. https://doi.org/10.13106/jafeb.2020.vol7.no11.033 DOI |
22 | Tam, Carlos & Oliveira, Tiago. (2017). Literature Review of Mobile Banking and Individual Performance. International Journal of Bank Marketing, 35(7), 1042-1065. DOI |
23 | Vu, T. M. T. (2019). Stock Price Co-movement and Firm's Ownership Structure in Emerging Market. Journal of Asian Finance, Economics and Business, 7(11), 107-115. https://doi.org/10.13106/jafeb.2020.vol7.no11.107 DOI |
24 | Yoo, S. K., & Kim, B.Y. (2019). The Effective Factors of Cloud Computing Adoption Success in Organization. Journal of Asian Finance, Economics and Business, 6(1), 217-229. http://doi.org/10.13106/jafeb.2019.vol6.no1.217 DOI |