Browse > Article
http://dx.doi.org/10.13106/jafeb.2021.vol8.no1.157

Antecedents and Consequences of Cyberloafing in Service Provider Industries: Industrial Revolution 4.0 and Society 5.0  

SHADDIQ, Syahrial (Faculty of Business and Economics, Universitas Islam Indonesia (UII))
HARYONO, Siswoyo (Department of Management, Faculty of Economics and Business, Universitas Muhammadiyah Yogyakarta (UMY))
MUAFI, Muafi (Department of Management, Faculty of Business and Economics, Universitas Islam Indonesia)
ISFIANADEWI, Dessy (Department of Management, Faculty of Business and Economics, Universitas Islam Indonesia (UII))
Publication Information
The Journal of Asian Finance, Economics and Business / v.8, no.1, 2021 , pp. 157-167 More about this Journal
Abstract
Cyberloafing is activity deviation at the workplace where employees intentionally avoid doing their job during working hours that results in a decrease in productivity. Particularly in the context of this study, cyberloafing activity is the usage of the Internet while working. Yet, studies on the antecedents and consequences of cyberloafing in the context of industrial revolution 4.0 and society 5.0 have not been conducted. This research used a purposive convenient sampling of 280 employees in the business services branches in Indonesia, particularly the representative business service branches located in some cities and regencies, including Yogyakarta City, Sleman Regency, and Bantul Regency (Special Region of Yogyakarta) and its surroundings. The results show 3 antecedents of cyberloafing and 1 consequence of cyberloafing which influence each other. Furthermore, these findings have filled the existing gaps regarding the antecedents and consequences of cyberloafing in service provider industries in the context of industrial revolution 4.0 and society 5.0. From the results of this research, it can be concluded that the five hypotheses proposed in this study are supported. The antecedents and consequences of cyberloafing have been tested and proven in this study as a contribution to science and technology.
Keywords
Cyberloafing; Industrial Revolution 4.0; Society 5.0; Job Performance; Service Provider Industry;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Blanchard, A. L., & Henle, C. A. (2008). Correlates of different forms of cyberloafing: The role of norms and external locus of control. Computers in Human Behavior, 24(3), 1067-1084. https://doi.org/10.1016/j.chb.2007.03.008   DOI
2 Bock, G. W., & Ho, S. L. (2009). Non-work Related Computing (NWRC). Communications of the ACM, 52(4), 124-128. https://doi.org/10.1016/j.chb.2007.03.008   DOI
3 Coker, B. L. (2011). Freedom to surf: The positive effects of workplace Internet leisure browsing. New Technology, Work, and Employment, 26(3), 238-247. https://doi.org/10.1111/j.1468-005X.2011.00272.x   DOI
4 Doorn, O. N. (2011). Cyberloafing: A multi-dimensional construct placed in a theoretical framework. Unpublished Master Thesis. The Department of Industrial Engineering and Innovation Sciences Eindhoven, University of Technology. Eindhoven: Netherlands. https://pure.tue.nl/ws/portalfiles/portal/47016165
5 Glassman, J., Prosch, M., & Shao, B. B. (2015). To monitor or not to monitor: Influenceiveness of a cyberloafing countermeasure. Information & Management, 52(2), 170-182. https://doi.org/10.1016/j.im.2014.08.001   DOI
6 Gokcearslan, S., Mumcu, F. K., Haslaman, T., & Cevik, Y. D. (2016). Modeling smartphone addiction: The role of smartphone usage, self-regulation, general self-efficacy, and cyberloafing in university students. Computers in Human Behavior, 63, 639-649. https://doi.org/10.1016/j.chb.2016.05.091   DOI
7 Holguin, E. S. (2016). Strategies functional managers use to control cyberloafing behaviors. Doctoral thesis. Walden University. https://scholarworks.waldenu.edu/dissertations/2604/
8 Indonesia Dictionary (KBBI). (2019). Welcome to KBBI online!. Retrieved from kbbi.kemdikbud.go.id.
9 Jandaghi, G., Alvani, S. M., Zarei Matin, H., & Fakheri Kozekanan, S. (2015). Cyberloafing management in organizations. Iranian Journal of Management Studies, 8(3), 335-349. https://doi.org/10.22059/ijms.2015.52634   DOI
10 Kidwell, R. E. (2010). Loafing in the 21st Century: Enhanced opportunities-and remedies-for withholding job effort in the new workplace. Business Horizons, 53, 543-552. https://doi.org/10.1016/j.bushor.2010.06.001   DOI
11 Kim, D. H., & Seo, D. S. (2018). Analysis research on the preparation of 4th Wave (AI) of the Visegrad group. Journal of Asian Finance, Economics, and Business, 5(4), 201-211. http://doi.org/10.13106/jafeb.2018.vol5.no4.201   DOI
12 Koay, K. Y., Sooh, P.C., & Chew, K. W. (2017). Antecedents and consequences of cyberloafing: evidence from the Malaysian ICT industry. Peer-review Journal on the Internet, 22(3), 3-6. https://doi.org/10.5210/fm.v22i3.7302   DOI
13 Korunovska, J., & Spiekermann, S. (2019). The effects of digitalization on human energy and fatigue: A review. Computers and Society, 1-51. https://arxiv.org/abs/1910.01970
14 LaRose, R., Kim, J., & Peng, W., (2010). Social networking: Addictive, compulsive, problematic, or just another media habit?. In: Z. Papacharissi (Ed.), A Networked Self: Identity, community, and culture on social network sites (pp. 67-89). England, UK: Routledge
15 Liberman, B., Seidman, G., McKenna, K. Y., & Buffardi, L. E. (2011). Employee Job Attitudes and Organizational Characteristics as Predictors of Cyberloafing. Computers in Human Behavior, 27(6), 2192-2199. https://doi.org/10.1016/j.chb.2011.06.015   DOI
16 Loehlin, J. C. (1998). Latent variable models: An introduction to factor, path, and structural analysis (3rd ed.). Mahwah, NJ: Lawrence Erlbaum Associates Publishers.
17 Lim, V. K. (2002). The IT way of loafing on the job: Cyberloafing, neutralizing, and organizational justice. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 23(5), 675-694. https://doi.org/10.1002/job.161   DOI
18 Lim, V. K. G., & Chen, D. J. Q. (2009). Impact of cyberloafing on effect, work depletion, facilitation, and engagement. In: 41st Annual Conference of International Society of Paediatric Oncology SIOP 2009, Sao Paulo, Brazil, October 5-9, 2009 (pp. 1-20)
19 Lim, V. K., & Theo, T. S. (2005). Prevalence, perceived seriousness, justification, and regulation of cyberloafing in Singapore: An exploratory study. Information & Management, 42(8), 1081-1093. https://doi.org/10.1016/j.im.2004.12.002   DOI
20 Luo, X., Xu, F., Xiao, S., Xue, B., & Zhang, J. (2019). Mindfulness matters: An exploratory study of its influences on behavioral automaticity and affects in cyberloafing. PACIS, 61. https://aisel.aisnet.org/pacis2019/61
21 Mastrangelo, P. M., Everton, W., & Jolton, J. A. (2006). Personal use of work computers: distraction versus destruction. CyberPsychology & Behavior, 9(6), 730-741. https://doi.org/10.1089/cpb.2006.9.730   DOI
22 Nguyen, X. T., & Luu, Q. K. (2020). Factors affecting adoption of industry 4.0 by small-and medium-sized enterprises: A case in Ho Chi Minh City, Vietnam. Journal of Asian Finance, Economics, and Business, 7(6), 255-264. https://doi.org/10.13106/jafeb.2020.vol7.no6.255   DOI
23 Oravec, J. A. (2002). Constructive approaches to Internet recreation in the workplace. Communications of the ACM, 45, 60-63. https://dl.acm.org/doi/fullHtml/10.1145/502269.502298   DOI
24 Robert, A. B. (2005). Social psychology (10th ed). Jakarta, Indonesia: Erlangga.
25 Park, H. S., & Smith, S. W. (2007). Distinctiveness and influence of subjective norms, personal descriptive and injunctive norms, and societal descriptive and injunctive norms on behavioral intent: A case of two behaviors critical to organ donation. Human Communication Research, 33(2), 194-218. https://doi.org/10.1111/j.1468-2958.2007.00296.x   DOI
26 Park, Y. E., & Javed, Y. (2020). Insights discovery through hidden sentiment in big data: evidence from Saudi Arabia's financial sector. Journal of Asian Finance, Economics, and Business, 7(6), 457-464. https://doi.org/10.13106/jafeb.2020.vol7.no6.457   DOI
27 Reinecke, L. (2009). Games at Work: The recreational use of computer games during working hours. Cyberpsychology & Behavior, 12(4), 461-465. https://doi.org/10.1089/cpb.2009.0010   DOI
28 Savitha, J., & Akhilesh, K. B., (2019). The role of discrete negative emotions in predicting the behavior of misusing time and resources in business organizations in India, Vidyodaya Journal of Management, 5(11), 31-51.
29 Sheikh, A., Atashgah, M. S., & Adibzadegan, M. (2015). The antecedents of cyberloafing: A case study in Iranian copper industry. Computers in Human Behavior, 51, 172-179. https://doi.org/10.1016/j.chb.2015.04.042   DOI
30 Stoddart, S. R., (2016). The impact of cyberloafing and mindfulness on employee burnout. Doctoral dissertation. Wayne State University. https://digitalcommons.wayne.edu
31 Ugrin, J. C., & Pearson, J. M. (2013). The influences of sanctions and stigmas on cyberloafing. Computers in Human Behavior, 29(3), 812-820. https://doi.org/10.1016/j.chb.2012.11.005   DOI
32 Wu, J., Mei, W., Liu, L., dan Ugrin, J. C. (2020). the bright and dark sides of social cyberloafing: effects on employee mental health in China. Journal of Business Research, 112, 56-64. https://doi.org/10.1016/j.jbusres.2020.02.043   DOI
33 Wagner, D. T., Barnes, C. M., Lim, V. K., & Ferris, D. L. (2012). Lost sleep and cyberloafing: evidence from the laboratory and a daylight-saving time quasi-experiment. Journal of Applied Psychology, 97(5), 1068. https://doi.org/10.1037/a0027557   DOI
34 Wallace, P., (2004). The Internet in the workplace: how new technology is transforming work. Cambridge, UK: Cambridge University Press.
35 Weissenfeld, K., Abramova, O., & Krasnova, H. (2019). Antecedents for Cyberloafing: A literature review. In: Internationale Tagung Wirtschaftsinformatik (WI 2019), February 24-27, 2019, Siegen, Germany. https://aisel.aisnet.org/wi2019/track13/papers/10/
36 Yellowlees, P. M., & Marks, S., (2007). Problematic Internet use or Internet addiction? Computers in Human Behavior, 23(3), 1447-1453. https://doi.org/10.1016/j.chb.2005.05.004   DOI
37 Zakrzewski, C., (2016). The key to getting workers to stop wasting time online. Retrieved from https://www.marketwatch.com/story/the-key-to-getting-workers-to-stop-wasting-time-online-2016-03-30.
38 Ajzen, I. (2011). The theory of planned behavior: Reactions and reflections. Psychology & Health, 26(9), 1113-1127. https://doi.org/10.1080/08870446.2011.613995   DOI
39 Abdullahi, A. S., Mohammed, A., & Otori, Y. A. (2019). Cyberloafing, innovative work behavior, and employee's performance. Ilorin Journal of Human Resource Management, 3(1), 120-135. http://ejournals.unilorin.edu.ng/journals/index.php/ijhrm/article/view/93
40 Aghaz, A., & Sheikh, A. (2016). Cyberloafing and job burnout: An investigation in the knowledge-intensive sector. Computers in Human Behavior, 62, 51-60. https://doi.org/10.1016/j.chb.2016.03.069   DOI
41 Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. https://doi.org/10.1016/0749-5978(91)90020-T   DOI
42 Andel, S. A., Kessler, S. R., Pindek, S., Kleinman, G., & Spector, P. E. (2019). Is cyberloafing more complex than we originally thought? Cyberloafing as a coping response to workplace aggression exposure. Computers in Human Behavior, 101, 124-130. https://doi.org/10.1016/j.chb.2019.07.013   DOI
43 Askew, K. (2009). Testing the plausibility of a series of causal minor cyberloafing models. Graduate Thesis. The University of South Florida. https://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=4729&context=etd
44 As'ad, M. (2003). Industrial psychology: Human resources series. Yogyakarta, Indonesia: Liberty.
45 Askew, K., Coovert, M. D., Vandello, J. A., Taing, M. U., & Bauer, J. A. (2011). Work environment factors predict cyberloafing. Annual Meeting of the American Psychological Society. Washington D.C.
46 Askew, K., Buckner, J. E., Taing, M. U., Ilie, A., Bauer, J. A., & Coovert, M. D. (2014). Explaining Cyberloafing: The role of the Theory of Planned Behavior. Computers in Human Behavior, 36, 510-519. https://doi.org/10.1016/j.chb.2014.04.006   DOI
47 Askew, K. (2012). The relationship between cyberloafing and task performance and an examination of the theory of planned behavior as a model of cyberloafing. Doctoral Dissertation. University of South Florida. https://scholarcommons.usf.edu/etd/3957/
48 Askew, K. L., & Buckner, J. E. (2017). The role of the work station: Visibility of one's computer screen to coworkers influences cyberloafing through self-efficacy to hide cyberloafing. The Psychologist-Manager Journal, 20(4), 267-287. https://doi.org/10.1037/mgr0000061   DOI
49 Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands‐resources model to predict burnout and performance. Human Resource Management: Published in Cooperation with the School of Business Administration, The University of Michigan and in Alliance with the Society of Human Resources Management, 43(1), 83-104. https://doi.org/10.1002/hrm.20004   DOI