1 |
Alter, S. (2008). Service System fundamentals: work system, value chain, and life cycle. IBM Systems Journal, 47(1), 71-85.
DOI
|
2 |
Bickart, B., & Schindler, R. M. (2001). Internet forums as influential sources of consumer information. Journal of Interactive Marketing, 15(3), 31-40.
DOI
|
3 |
Chae, S. I. (2004). Research Methodology for Social Science (3rd ed.). Seoul, Korea: B&M Books.
|
4 |
Cohen, W. M., & Levinthal, D. A. (1990). Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 35(1), 128-152.
DOI
|
5 |
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
DOI
|
6 |
Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51-90.
DOI
|
7 |
Gentile, C., Spiller, N., & Noci, G. (2007). How to sustain the customer experience: An overview of experience components that co-create value with the customer. European Management Journal, 25(5), 395-410.
DOI
|
8 |
Glushko, R. J. (2008). Designing a service science discipline with discipline. IBM Systems Journal, 47(1), 15-27.
DOI
|
9 |
Gronroos, C. (1990). Relationship approach to marketing in service contexts: The marketing and organizational behavior interface. Journal of Business Research, 20(1), 3-11.
DOI
|
10 |
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? Journal of Interact Market, 18(1), 38-52.
DOI
|
11 |
Hindasah, L., & Nuryakin, N. (2020). The relationship between organizational capability, organizational learning and financial performance. Journal of Asian Finance Economics and Business, 7(8), 625-633. https://doi.org/10.13106/jafeb.2020.vol7.no8.625
DOI
|
12 |
Kim, Y. J., & Nam, K. (2007). A theoretical framework for understanding service science and service innovation. Science and Technology Policy, 17(6), 69-83.
|
13 |
LaSalle, D., & Britton, T. A. (2003). Priceless: Turning Ordinary Products into Extraordinary Experiences. Boston, MA: Harvard Business School Press.
|
14 |
Lee, S. M. (1990). Covariance Structure Analysis. Seoul, Korea: Sungwon Co.
|
15 |
Lee, S. M. (2000). Fundamentals of Factor Analysis. Seoul, Korea: Education and Science Co.
|
16 |
Lim, J. W. (1996). Marketing Research. Seoul, Korea: Bummoon Co.
|
17 |
Nam, K., Kim, Y. J., Nam, J. T., Pae, Y. W., & Byun, H. S. (2008). Service science: Theory review and development of analytical framework. Information Systems Review, 10(1), 213-235.
|
18 |
Payne, A. F., Storbacka, F., & Frow, P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, 36(1), 83-96.
DOI
|
19 |
Pine, B. J. (1993). Mass customizing products and services. Planning Review, 21(4), 6-55.
DOI
|
20 |
Pine, B. J., & Gilmore, J. H. (1999). The Experience Economy: Work is Theatre and Every Business a Stage. Boston, MA: Harvard Business School Press.
|
21 |
Richins, M. L., & Root-Shaffer, T. (1988). The role of involvement and opinion leadership in consumer word-of-mouth: An implicit model made explicit. Advances in Consumer Research, 15(1), 32-36.
|
22 |
Prahalad, C. K., & Ramaswamy, V. (2000). Co-opting customer competence. Harvard Business Review, 78(1), 79-87.
|
23 |
Prahalad, C. K., & Ramaswamy, V. (2003). The new frontier of experience innovation. MIT Sloan Management Review, 44(4), 12-18.
|
24 |
Ramaswamy, V. (2006). Co-creating experiences of value with customers. SETLabs Briefings, 4(1), 25-36.
|
25 |
Rosenberg, N. (1983). Inside the Black Box: Technology and Economics. Cambridge, UK: Cambridge University Press.
|
26 |
Ryu, C., Kim, Y. J., Chaudhury, A., & Rao, H. R. (2005). Knowledge acquisition via three learning processes: Learning-by-investment, learning-by-doing, and learning-from-others. MIS Quarterly, 29(2), 245-278.
DOI
|
27 |
Shapiro, C., & Varian, H. R. (1999). Information Rules: A Strategic Guide to the Network Economy, Boston, MA: Harvard Business School Press.
|
28 |
Shaw, C., & Ivens, J. (2005). Building Great Customer Experiences. New York, NY: MacMillan.
|
29 |
Song, Y., Chang, W., & Chang, J. (2018). The effective factors of professional learning: Study on accounting firms in Korea. Journal of Asian Finance Economics and Business, 5(2), 81-94. https://doi.org/10.13106/jafeb.2018.vol5.no2.81
DOI
|
30 |
Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1-17.
DOI
|
31 |
World Bank. (2018). World Development Indicators: Structure of Output. Retrieved March 9, 2019, from: http://wdi.worldbank.org/table/4.2#.
|
32 |
Vargo, S. L., Lusch, R. F., & Morgan, F. W. (2006). Historical perspectives on service-dominant logic. The Service-Dominant Logic of Marketing: Dialog, Debate and Directions. Armonk, NY: M.E. Sharpe.
|
33 |
Wang, D., & Lam, K. C. K. (2019). Relationship between ambidexterity learning and innovation performance: The moderating effect of redundant resources. Journal of Asian Finance Economics and Business, 6(1), 205-215. http://doi.org/10.13106/jafeb.2019.vol6.no1.205
DOI
|