1 |
Shen, X. L., Li, Y. J., Sun, Y., & Wang, N. (2018). Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience. Decision Support Systems, 109(2018), 61-73.
DOI
|
2 |
Seck, A. M., & Philippe, J. (2013). Service encounter in multichannel distribution context: Virtual and face-to-face interactions and consumer satisfaction. The Service Industries Journal, 33(6), 565-579.
DOI
|
3 |
Silva, S. C. E., Martins, C. C., & Sousa, J. M. D. (2018). Omnichannel approach: Factors affecting consumer acceptance. Journal of Marketing Channels, 25(1-2), 73-84.
DOI
|
4 |
Wu, J. F., & Chang, Y. P. (2016). Multichannel integration quality, online perceived value and online purchase intention: A perspective of land-based retailers. Internet Research. 26(5). 1228-1248.
DOI
|
5 |
Zhang, M., He, X., Qin, F., Fu, W., & He, Z. (2019). Service quality measurement for omni-channel retail: scale development and validation. Total Quality Management & Business Excellence, 30(1), 210-226.
|
6 |
Bezes, C. (2019). What kind of in-store smart retailing for an omnichannel real-life experience? Recherche et Applications en Marketing (English Edition), 34(1), 91-112.
DOI
|
7 |
Cao, L., & Li, L. (2015). The impact of cross-channel integration on retailers' sales growth. Journal of Retailing, 91(2), 198-216.
DOI
|
8 |
Chopra, S. (2016). How omni-channel can be the future of retailing. Decision, 43(2), 135-144.
DOI
|
9 |
Gronemus, J. Q., Hair, P. S., Crawford, K. B., Nyalwidhe, J. O., Cunnion, K. M., & Krishna, N. K. (2010). Potent inhibition of the classical pathway of complement by a novel C1q-binding peptide derived from the human astrovirus coat protein. Molecular immunology, 48(1-3), 305-313.
DOI
|
10 |
Zhang, K. Z., & Benyoucef, M. (2016). Consumer behavior in social commerce: A literature review. Decision Support Systems, 86(2016), 95-108.
DOI
|
11 |
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. 18(3), 382-388.
DOI
|
12 |
Hair Jr, J. F., Sarstedt, M., Ringle, C. M., & Gudergan, S. P. (2017). Advanced issues in partial least squares structural equation modeling. Sage publications.
|
13 |
Henseler, J., Ringle, C. M., & Sarstedt, M. (2012). Using partial least squares path modeling in advertising research: basic concepts and recent issues. In Handbook of research on international advertising. Edward Elgar Publishing.
|
14 |
Kazancoglu, I., & Aydin, H. (2018). An investigation of consumers' purchase intentions towards omni-channel shopping: A qualitative exploratory study. International Journal of Retail & Distribution Management. 46(10). 959-976.
DOI
|
15 |
Hair Jr, J. F., Sarstedt, M., Matthews, L. M., & Ringle, C. M. (2016). Identifying and treating unobserved heterogeneity with FIMIX-PLS: part I-method. European Business Review. 28(1). 63-76.
DOI
|
16 |
Holbrook, M. B., & Hirschman, E. C. (1982). The experiential aspects of consumption: Consumer fantasies, feelings, and fun. Journal of consumer research, 9(2), 132-140.
DOI
|
17 |
Hubner, A., Holzapfel, A., & Kuh, H. (2016). Distribution systems in omni-channel retailing. Business Research, 9(2), 255-296.
DOI
|
18 |
Kanchanatanee, K., Suwanno, N., & Jarernvongrayab, A. (2014). Effects of attitude toward using, perceived usefulness, perceived ease of use and perceived compatibility on intention to use E-marketing. Journal of Management Research, 6(3), 1-13.
DOI
|
19 |
Foroudi, P., Gupta, S., Sivarajah, U., & Broderick, A. (2018). Investigating the effects of smart technology on customer dynamics and customer experience. Computers in Human Behavior, 80(2018), 271-282.
DOI
|
20 |
Lee, Z. W., Chan, T. K., Chong, A. Y. L., & Thadani, D. R. (2019). Customer engagement through omnichannel retailing: The effects of channel integration quality. Industrial Marketing Management, 77(2019), 90-101.
DOI
|
21 |
Becker, L., & Jaakkola, E. (2020). Customer experience: fundamental premises and implications for research. Journal of the Academy of Marketing Science, 48(4), 630-648.
DOI
|
22 |
Birkinshaw, J. M., & Morrison, A. J. (1995). Configurations of strategy and structure in subsidiaries of multinational corporations. Journal of international business studies, 26(4), 729-753.
DOI
|
23 |
Bollen, K. A. (1984). Multiple indicators: Internal consistency or no necessary relationship? Quality and Quantity, 18(4), 377-385.
DOI
|
24 |
Brun, I., Rajaobelina, L., Ricard, L., & Berthiaume, B. (2017). Impact of customer experience on loyalty: A multichannel examination. The Service Industries Journal, 37(5-6), 317-340.
DOI
|
25 |
Cao, L., & Li, L. (2018). Determinants of retailers' cross-channel integration: An innovation diffusion perspective on omnichannel retailing. Journal of interactive marketing, 44(2018), 1-16.
DOI
|
26 |
Rodriguez-Torrico, P., San-Martin, S., & Cabezudo, R. S. J. (2020). The role of omnichannel tendency in digital information processing. Online Information Review. 44(7). 1347-1367.
DOI
|
27 |
Chen, S. C., & Lin, C. P. (2015). The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study. Technological Forecasting and Social Change, 96(2014), 40-50.
DOI
|
28 |
Dube, A., & Helkkula, A. (2015). Service experiences beyond the direct use: indirect customer use experiences of smartphone apps. Journal of Service Management. 26(2). 224-248.
DOI
|
29 |
Emrich, O., Paul, M., & Rudolph, T. (2015). Shopping benefits of multichannel assortment integration and the moderating role of retailer type. Journal of Retailing, 91(2), 326-342.
DOI
|
30 |
Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. the MIT Press.
|
31 |
Shi, S., Wang, Y., Chen, X., & Zhang, Q. (2020). Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach. International Journal of Information Management, 50(2020), 325-336.
DOI
|
32 |
Sousa, R., & Voss, C. A. (2006). Service quality in multichannel services employing virtual channels. Journal of service research, 8(4), 356-371.
DOI
|
33 |
Jain, R., Aagja, J., & Bagdare, S. (2017). Customer experience-a review and research agenda. Journal of Service Theory and Practice. 27(3). 642-662
DOI
|
34 |
Le, A. N. H., & Nguyen-Le, X. D. (2020). A moderated mediating mechanism of omnichannel customer experiences. International Journal of Retail & Distribution Management. 49(5). 595-615.
|
35 |
Li, Y., Liu, H., Lim, E. T., Goh, J. M., Yang, F., & Lee, M. K. (2018). Customer's reaction to cross-channel integration in omnichannel retailing: The mediating roles of retailer uncertainty, identity attractiveness, and switching costs. Decision support systems, 109(2018), 50-60.
DOI
|
36 |
Tyrvainen, O., & Karjaluoto, H. (2019). Omnichannel experience: Towards successful channel integration in retail. Journal of Customer Behaviour, 18(1), 17-34.
DOI
|
37 |
Lemon, K. N., and Verhoef, P. C. (2016). "Understanding customer experience throughout the customer journey". Journal of Marketing, 80(6), 69-96.
DOI
|
38 |
Zhang, J., Xu, Q., & He, Y. (2018). Omnichannel retail operations with consumer returns and order cancellation. Transportation Research Part E: Logistics and Transportation Review, 118(2018), 308-324.
DOI
|