1 |
Lilja, J., Eriksson, M., & Ingelsson, P. (2010). Commercial experiences from a customer perspective. The TQM Journal, 22(3), 285-292.
DOI
|
2 |
Lin, C. H., Sher, P. J., & Shih, H. Y. (2005). Past progress and future directions in conceptualizing customer perceived value. International Journal of Service Industry Management, 16(4), 318-336.
DOI
|
3 |
Liu, Y., Segev, S., & Villar, M. E. (2017). Comparing two mechanisms for green consumption: Cognitive-affect behavior vs theory of reasoned action. Journal of Consumer Marketing, 34(5), 442-454.
DOI
|
4 |
Lopez- Morales, E. (2011). Gentrification by Ground Rent Dispossession: The shadows cast by large- scale urban renewal in Santiago de Chile. International Journal of Urban and Regional Research, 35(2), 330-357. https://doi.org/10.1111/j.1468-2427.2010.00961.x
DOI
|
5 |
McDougall, G. H., & Levesque, T. (2000). Customer satisfaction with services: Putting perceived value into the equation. Journal of Services Marketing, 14(5), 392-410. https://doi.org/10.1108/08876040010340937
DOI
|
6 |
Meng, S. M., Liang, G. S., & Yang, S. H. (2011). The relationships of cruise image, perceived value, satisfaction, and post-purchase behavioral intention on Taiwanese tourists. African Journal of Business Management, 5(1), 19-29. https://doirorg/10.5897/AJBM10.260
|
7 |
Pradhan, D., Duraipandian, I., & Sethi, D. (2016). Celebrity endorsement: How celebrity-brand-user personality congruence affects brand attitude and purchase intention. Journal of Marketing Communications, 22(5), 456-473. https://doi.org/10.1080/13527266.2014.914561
DOI
|
8 |
Prebensen, N. K., & Xie, J. (2017). Efficacy of co-creation and mastering on perceived value and satisfaction in tourists' consumption. Tourism Management, 60(0), 166-176. https://doi.org/10.1016/j.tourman.2016.12.001
DOI
|
9 |
Prebensen, N. K., Vitterso, J., & Dahl, T. I. (2013). Value cocreation significance of tourist resources. Annals of Tourism Research, 42(0), 240-261. https://doi.org/10.1016/j.annals.2013.01.012
DOI
|
10 |
Prebensen, N. K., Woo, E., Chen, J. S., & Uysal, M. (2013). Motivation and involvement as antecedents of the perceived value of the destination experience. Journal of Travel Research, 52(2), 253-264. https://doi.org/10.1177/0047287512461181
DOI
|
11 |
Gentile, C., Spiller, N., & Noci, G. (2007). How to sustain the customer experience: An overview of experience components that co-create value with the customer. European Management Journal, 25(5), 395-410. https://doi.org/10.1016/j.emj.2007.08.005
DOI
|
12 |
Fooks, J. R., Messer, K. D., & Duke, J. M. (2015). Dynamic entry, reverse auctions, and the purchase of environmental services. Land Economics, 91(1), 57-75. https://doi.org/10.3368/le.91.1.57
DOI
|
13 |
Gallarza, M. G., & Saura, I. G. (2006). Value dimensions, perceived value, satisfaction and loyalty: An investigation of university students' travel behavior. Tourism Management, 27(3), 437-452. https://doi.org/10.1016/j.tourman.2004.12.002
DOI
|
14 |
Gassenheimer, J. B., Houston, F. S., & Davis, J. C. (1998). The role of economic value, social value, and perceptions of fairness in interorganizational relationship retention decisions. Journal of the Academy of Marketing Science, 26(4), 322-337. https://doi.org/10.1177/0092070398264005
DOI
|
15 |
Gronroos, C. (2011). Value co-creation in service logic: A critical analysis. Marketing Theory, 11(3), 279-301. https://doi.org/10.1177/1470593111408177
DOI
|
16 |
Gursoy, D., Spangenberg, E. R., & Rutherford, D. G. (2006). The hedonic and utilitarian dimensions of attendees' attitudes toward festivals. Journal of Hospitality & Tourism Research, 30(3), 279-294. https://doi.org/10.1177/1470593111408177
DOI
|
17 |
Han, H., & Yoon, H. J. (2015). Hotel customers' environmentally responsible behavioral intention: Impact of key constructs on decision in green consumerism. International Journal of Hospitality Management, 45(0), 22-33. https://doi.org/10.1016/j.ijhm.2014.11.004
DOI
|
18 |
Nia, A., & Zaichkowsky, J. L. (2000). Do counterfeits devalue the ownership of luxury brands? Journal of Product & Brand Management, 9(7), 485-497. https://doi.org/10.1108/10610420010351402
DOI
|
19 |
Minkiewicz, J., Evans, J., & Bridson, K. (2014). How do consumers co-create their experiences? An exploration in the heritage sector. Journal of Marketing Management, 30(1-2), 30-59. https://doir.org/10.5897/AJBM10.260
DOI
|
20 |
Mostafa, M. M. (2007). Gender differences in Egyptian consumers' green purchase behaviour: The effects of environmental knowledge, concern and attitude. International Journal of Consumer Studies, 31(3), 220-229. https://doi.org/10.1111/j.1470-6431.2006.00523.x
DOI
|
21 |
Sanchez, J., Callarisa, L., Rodriguez, R. M., & Moliner, M. A. (2006). Perceived value of the purchase of a tourism product. Tourism Management, 27(3), 394-409. https;//doi.org/10.1016/j.tourman.2004.11.007
DOI
|
22 |
Prior, D. D. (2013). Supplier representative activities and customer perceived value in complex industrial solutions. Industrial Marketing Management, 42(8), 1192-1201. https://doi.org/10.1016/j.indmarman.2013.03.015
DOI
|
23 |
Ramayah, T., Lee, J. W. C., & Mohamad, O. (2010). Green product purchase intention: Some insights from a developing country. Resources, Conservation and Recycling, 54(12), 1419-1427. https://doi.org/10.1016/j.resconrec.2010.06.007
DOI
|
24 |
Rintamaki, T., Kanto, A., Kuusela, H., & Spence, M. T. (2006). Decomposing the value of department store shopping into utilitarian, hedonic and social dimensions. International Journal of Retail & Distribution Management, 34(1), 6-24. https://doi.org/10.1108/09590550610642792
DOI
|
25 |
Schiffman, L., & Kanuk, L. (2010). Consumer Behavior. New Jersey: Pearson Prentice Hall.
|
26 |
Hanzaee, K. H., & Ramezani, M. R. (2011). Intention to halal products in the world markets. Interdisciplinary Journal of Research in Business, 1(5), 1-7.
|
27 |
Harridge- March, S. (2006). Can the building of trust overcome consumer perceived risk online? Marketing Intelligence & Planning, 24(7), 746-761. https://doi.org/10.1108/02634500610711897
DOI
|
28 |
Slater, S. F., & Narver, J. C. (2000). Intelligence generation and superior customer value. Journal of the Academy of Marketing Science, 28(1), 120-127.
DOI
|
29 |
Sheth, J. N., Newman, B. I., & Gross, B. L. (1991). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22(2), 159-170. https://doi.org/10.1016/0148-2963(91)90050-8
DOI
|
30 |
Sims, R. (2009). Food, place and authenticity: Local food and the sustainable tourism experience. Journal of Sustainable Tourism, 17(3), 321-336. https://doi.org/10.1080/09669580802359293
DOI
|
31 |
Suntikul, W., & Jachna, T. (2016). Profiling the heritage experience in Macao's Historic Center. International Journal of Tourism Research, 18(4), 308-318. https://doi.org/10.1002/jtr.2050
DOI
|
32 |
Albrecht, C. M., Hattula, S., Bornemann, T., & Hoyer, W. D. (2016). Customer response to interactional service experience. Journal of Service Management, 27(5), 704-729. https://doi.org/10.1108/JOSM-07-2015-0215
DOI
|
33 |
Addis, M., & Holbrook, M. B. (2001). On the conceptual link between mass customization and experiential consumption: An explosion of subjectivity. Journal of Consumer Behaviour: An International Research Review, 1(1), 50-66. https://doi.org/10.1002/cb.53
DOI
|
34 |
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. https://doi.org/10.1016/0749-5978(91)90020-T
DOI
|
35 |
Alam, S. S., & Sayuti, N. M. (2011). Applying the "Theory of Planned Behavior (TPB)" in halal food purchasing. International Journal of Commerce and Management, 21(1), 8-20.
DOI
|
36 |
Homburg, C., Jozic, D., & Kuehnl, C. (2017). Customer experience management: Toward implementing an evolving marketing concept. Journal of the Academy of Marketing Science, 45(3), 377-401. https://doi.org/10.1007/s11747-015-0460-7
|
37 |
Helkkula, A., Kelleher, C., & Pihlstrom, M. (2012). Characterizing value as an experience: Implications for service researchers and managers. Journal of Service Research, 15(1), 59-75. https://doi.org/10.1177/1094670511426897
DOI
|
38 |
Holbrook, M. B. (1994). The nature of customer value: An axiology of services in the consumption experience. Service Quality: New Directions in Theory and Practice, 21(1), 21-71. http://dx.doi.org/10.4135/9781452229102.n2
DOI
|
39 |
Holbrook, M. B., & Hirschman, E. C. (1982). The experiential aspects of consumption: Consumer fantasies, feelings, and fun. Journal of Consumer Research, 9(2), 132-140. https://doi.org/10.1086/208906
DOI
|
40 |
Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77(2), 203-220. https://doi.org/10.1016/S0022-4359(01)00041-0
DOI
|
41 |
Tarn, J. L. (1999). The effects of service quality, perceived value and customer satisfaction on behavioral intentions. Journal of Hospitality & Leisure Marketing, 6(4), 31-43. https://doi.org/10.1300/J150v06n04_04
DOI
|
42 |
Taylor, S., & Todd, P. (1995). Decomposition and crossover effects in the theory of planned behavior: A study of consumer adoption intentions. International Journal of Research in Marketing, 12(2), 137-155. https://doi.org/10.1016/0167-8116(94)00019-K
DOI
|
43 |
Van Birgelen, M., Semeijn, J., & Keicher, M. (2009). Packaging and pro-environmental consumption behavior: Investigating purchase and disposal decisions for beverages. Environment and Behavior, 41(1), 125-146. https://doi.org/10.1177/0013916507311140
DOI
|
44 |
Van Oerle, S., Mahr, D., & Lievens, A. (2016). Coordinating online health communities for cognitive and affective value creation. Journal of Service Management, 27(4), 481-506. https://doi.org/10.1108/JOSM-09-2015-0264
DOI
|
45 |
Hussain, I., Rahman, S. U., Zaheer, A., & Saleem, S. (2016). Integrating factors influencing consumers' halal products purchase: Application of theory of reasoned action. Journal of International Food & Agribusiness Marketing, 28(1), 35-58. https://doi.org/10.1080/08974438.2015.1006973
DOI
|
46 |
Interis, M. (2011). On norms: A typology with discussion. American Journal of Economics and Sociology, 70(2), 424-438. https://doi.org/10.1111/j.1536-7150.2011.00778.x
DOI
|
47 |
Karjaluoto, H., Jayawardhena, C., Leppaniemi, M., & Pihlstrom, M. (2012). How value and trust influence loyalty in wireless telecommunications industry. Telecommunications Policy, 36(8), 636-649. https://doi.org/10.1016/j.telpol.2012.04.012
DOI
|
48 |
Kim, H. W., Gupta, S., & Koh, J. (2011). Investigating the intention to purchase digital items in social networking communities: A customer value perspective. Information & Management, 48(6), 228-234. https://doi.org/10.1016/j.im.2011.05.004
DOI
|
49 |
Hassan, S. S. (2000). Determinants of market competitiveness in an environmentally sustainable tourism industry. Journal of Travel Research, 38(3), 239-245. https://doi.org/10.1177/004728750003800305
DOI
|
50 |
Anderson, J. C., & Wynstra, F. (2010). Purchasing higher-value, higher-price offerings in business markets. Journal of Business-to-Business Marketing, 17(1), 29-61. https://doi.org/10.1080/10517120903000363
DOI
|
51 |
Anderson, R. E., & Srinivasan, S. S. (2003). E- satisfaction and e- loyalty: A contingency framework. Psychology & Marketing, 20(2), 123-138. https://doi.org/10.1002/mar.10063
DOI
|
52 |
Bilgihan, A., Madanoglu, M., & Ricci, P. (2016). Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty. Journal of Retailing and Consumer Services, 31(0), 14-21.
DOI
|
53 |
Williams, P., & Soutar, G. N. (2009). Value, satisfaction and behavioral intentions in an adventure tourism context. Annals of Tourism Research, 36(3), 413-438. https://doi.org/10.1016/j.annals.2009.02.002
DOI
|
54 |
Asshidin, N. H. N., Abidin, N., & Borhan, H. B. (2016). Perceived quality and emotional value that influence consumer's purchase intention towards American and local products. Procedia Economics and Finance, 35(3), 639-643. https://doi.org/doi: 10.1016/S2212-5671(16)00078-2
DOI
|
55 |
Auka, D. O. (2012). Service quality, satisfaction, perceived value and loyalty among customers in commercial banking in Nakuru Municipality, Kenya. African Journal of Marketing Management, 4(5), 185-203.
|
56 |
Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20(4), 644-656. https://www.jstor.org/stable/2489765
DOI
|
57 |
Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94. https://doi.org/10.1007/BF02723327
DOI
|
58 |
Boswijk, A., Thijssen, T., & Peelen, E. (2007). The experience economy: A new perspective. London: Pearson Education.
|
59 |
Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29-35. https://doi.org/10.1016/j.tourman.2009.02.008
DOI
|
60 |
Kotchen, M. J., & Reiling, S. D. (2000). Environmental attitudes, motivations, and contingent valuation of nonuse values: A case study involving endangered species. Ecological Economics, 32(1), 93-107. https://EconPapers.repec.org/RePEc:eee:ecolec:v:32:y:2000:i:1:p:93-107
DOI
|
61 |
Kudeshia, C., & Kumar, A. (2017). Social eWOM: Does it affect the brand attitude and purchase intention of brands? Management Research Review, 40(3), 310-330. https://doi.org/10.1108/MRR-07-2015-0161
DOI
|
62 |
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22. https://doi.org/10.1177/00222429880520030
DOI
|
63 |
Wu, M. Y., Wall, G., & Pearce, P. L. (2014). Shopping experiences: International tourists in Beijing's silk market. Tourism Management, 41(0), 96-106. https://doi.org/10.1016/j.tourman.2013.09.010
DOI
|
64 |
Yousafzai, S. Y., Foxall, G. R., & Pallister, J. G. (2010). Explaining Internet banking behavior: Theory of reasoned action, theory of planned behavior, or technology acceptance model? Journal of Applied Social Psychology, 40(5), 1172-1202. https://doi.org/10.1111/j.1559-1816.2010.00615.x
DOI
|
65 |
Zainuddin, N., Previte, J., & Russell-Bennett, R. (2011). A social marketing approach to value creation in a well-women's health service. Journal of Marketing Management, 27(3-4), 361-385. https://doi.org/10.1080/0267257X.2011.547081
DOI
|
66 |
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46. https://doi.org/10.1177/002224299606000203
DOI
|
67 |
Lai, A. W. (1995). Consumer values, product benefits and customer value: A consumption behavior approach. ACR North American Advances, 22(0), 381-388.
|
68 |
Lam, T., & Hsu, C. H. (2006). Predicting behavioral intention of choosing a travel destination. Tourism Management, 27(4), 589-599. https://doi.org/10.1016/j.tourman.2005.02.003
DOI
|
69 |
Laroche, M., Babin, B. J., Lee, Y. K., Kim, E. J., & Griffin, M. (2005). Modeling consumer satisfaction and word- of- mouth: Restaurant patronage in Korea. Journal of Services Marketing, 19(3), 133-139. https://doi.org/10.1108/08876040510596803
DOI
|
70 |
Lee, C. K., Yoon, Y. S., & Lee, S. K. (2007). Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ. Tourism Management, 28(1), 204-214. https://doi.org/10.1016/j.tourman.2005.12.017
DOI
|
71 |
Lee, Y. K., Choi, J., Moon, B. Y., & Babin, B. J. (2014). Codes of ethics, corporate philanthropy, and employee responses. International Journal of Hospitality Management, 39(0), 97-106.
DOI
|
72 |
Lee, Y. K., Kim, S. Y., Chung, N., Ahn, K., & Lee, J. W. (2016). When social media met commerce: A model of perceived customer value in group-buying. Journal of Services Marketing, 30(4), 398-410.
DOI
|
73 |
Lee, Y. K., Lee, K. H., & Li, D. X. (2012). The impact of CSR on relationship quality and relationship outcomes: A perspective of service employees. International Journal of Hospitality Management, 31(3), 745-756. https://doi.org/10.1016/j.ijhm.2011.09.011
DOI
|
74 |
Cronin Jr, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218. https://doi.org/10.1016/S0022-4359(00)00028-2
DOI
|
75 |
Chen, M. F., & Tung, P. J. (2014). Developing an extended theory of planned behavior model to predict consumers' intention to visit green hotels. International Journal of Hospitality Management, 36(0), 221-230. https://doi.org/10.1016/j.ijhm.2013.09.006
DOI
|
76 |
Childers, T. L., Carr, C. L., Peck, J., & Carson, S. (2001). Hedonic and utilitarian motivations for online retail shopping behavior. Journal of Retailing, 77(4), 511-535. https://doi.org/10.1016/S0022-4359(01)00056-2
DOI
|
77 |
Conner, M., Rhodes, R. E., Morris, B., McEachan, R., & Lawton, R. (2011). Changing exercise through targeting affective or cognitive attitudes. Psychology and Health, 26(2), 133-149. https://doi.org/10.1080/08870446.2011.531570
DOI
|
78 |
Deng, J., & Pierskalla, C. (2011). Impact of past experience on perceived value, overall satisfaction, and destination loyalty: A comparison between visitor and resident attendees of a festival. Event Management, 15(2), 163-177. https://doi.org/10.3727/152599511X13082349958235
DOI
|
79 |
Doherty, N. F., Ellis- Chadwick, F., Tih, S., & Ennis, S. (2006). Cross- industry analysis of consumer assessments of Internet retailers' service performances. International Journal of Retail & Distribution Management, 34(4/5), 290-307.
DOI
|
80 |
Eggert, A., & Ulaga, W. (2002). Customer perceived value: A substitute for satisfaction in business markets? Journal of Business & Industrial Marketing, 17(2/3), 107-118. https://doi.org/10.1108/08858620210419754
DOI
|
81 |
Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: A research agenda. Journal of the Academy of Marketing Science, 28(1), 168-174. https://doi.org/10.1177/0092070300281015
DOI
|
82 |
Norman, P., & Conner, M. (2006). The theory of planned behaviour and binge drinking: Assessing the moderating role of past behaviour within the theory of planned behaviour. British Journal of Health Psychology, 11(1), 55-70. https://doi.org/10.1348/135910705X43741
DOI
|
83 |
Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63(4_suppl1), 33-44. https://doi.org/10.1177/00222429990634s105
DOI
|
84 |
Pappas, I. O., Pateli, A. G., Giannakos, M. N., & Chrissikopoulos, V. (2014). Moderating effects of online shopping experience on customer satisfaction and repurchase intentions. International Journal of Retail & Distribution Management, 42(3), 187-204. https://doi.org/10.1108/IJRDM-03-2012-0034
DOI
|
85 |
Paul, J., Modi, A., & Patel, J. (2016). Predicting green product consumption using theory of planned behavior and reasoned action. Journal of Retailing and Consumer Services, 29(0), 123-134. https://doi.org/10.1016/j.jretconser.2015.11.006
DOI
|
86 |
Fishbein, M. and Ajzen, I. (1975). Belief, attitude, intention, and behavior. New York: Wiley.
|
87 |
Fishbein, M., & Ajzen, I. (2011). Predicting and changing behavior: The reasoned action approach. Oxfordshire, UK: Taylor & Francis.
|
88 |
Piyathasanan, B., Mathies, C., Wetzels, M., Patterson, P. G., & de Ruyter, K. (2015). A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers. International Journal of Electronic Commerce, 19(2), 126-158. https://doi.org/10.1080/10864415.2015.979484
|
89 |
Pine, B. J., & Gilmore, J. H. (1998). Welcome to the experience economy. Harvard Business Review, 76(0), 97-105.
|
90 |
Pine, B. J., Pine, J., & Gilmore, J. H. (1999). The experience economy: Work is theatre & every business a stage. MA, USA: Harvard Business Press.
|
91 |
Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531-544. https://doi.org/10.1177/014920638601200408
DOI
|