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http://dx.doi.org/10.5805/SFTI.2013.15.1.073

CSR Expectation from Fashion Firms and its Impact on Brand Equity  

Ahn, Soo-Kyoung (Research Institute of Human Ecology, Changwon National University)
Ryou, Eunjeong (Dept. of Clothing & Textiles, Changwon National University)
Publication Information
Fashion & Textile Research Journal / v.15, no.1, 2013 , pp. 73-83 More about this Journal
Abstract
This study explores the ideal corporate social responsibility(CSR) that fashion consumers expect from a fashion firm in the identification of dimensions and levels of consumer expectations as well as examines the impact of CSR expectations on customer-base brand equity. The data of 315 adults were collected through a nationwide online survey. In order to analyze the data, this study employed Confirmatory factor analysis (CFA), paired t-test, structural equation modeling(SEM), and descriptive analysis. This study first identified seven fashion CSR expectations (environmental, ethical, social, internal management, philanthropic, economic, and legal expectations). Internal management and environmental activities were highly expected from fashion firms; however, economic activity was low in expectations. Five models separately tested the relationship between CSR expectations and brand equity (trustworthiness, attachment, performance, social image, and value). Economic, environmental, internal management, social and ethical CSR expectations influenced customer-based brand equity; however, philanthropic and legal expectations did not influence any dimension of customer-based brand equity. This study provides a framework of ideal CSR from a consumer perspective and suggests that fashion marketers should focus on economic, environmental, internal management, social and ethical CSR activities to meet the expect Haitians of fashion consumers and build stronger brand equity.
Keywords
corporate social responsibility; consumer expectations; customer-based brand equity;
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