Implementation of Patient Experience Assessment and Subsequent Changes at the Ground Level in Health Care: Patient Experience Employees' Perspective |
Song, Yeong-Chae
(Department of Health Policy and Management, Seoul National University College of Medicine)
Yoon, Eun-Sil (Institute of Health Policy and Management, Seoul National University Medical Research Center) Han, Se-Young (CS Team, Department of Medical Innovation, Seoul National University Hospital) Tae, Ji-Yeon (CS Team, Department of Medical Innovation, Seoul National University Hospital) You, Soo-Kyeong (Department of Quality Improvement & Patient Safety, Seoul National University Bundang Hospital) Do, Young-Kyung (Department of Health Policy and Management, Seoul National University College of Medicine) |
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