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The Perception Gap of Communication and Conflict between Ship Organization and Ship Management Team and Organization Effectiveness in Shipping Company  

Shin, YongJohn (한국해양대학교 해운경영학부)
Publication Information
Journal of Korea Port Economic Association / v.28, no.4, 2012 , pp. 231-255 More about this Journal
Abstract
This study examined the communication and conflict between ship prganization and ship management team. Those are measured and analyzed about both groups, and then the relationships would be investigated objectively and synthetically. Especially, this relationships are enlightened by measuring the level and gap of the communication and group conflict between ship organization and ship management team. The effect of that conflict is analyzed on the organization commitment and job satisfaction of ship organizations. As a result, this study demonstrates the communications have a negative influence on group conflict with statistic significance, also the conflicts effect negatively on the organization commitment and job satisfaction. In the analysis of gaps about the communication and conflict between groups, the level of group conflict is lowest in the group whose gap of communication is small and both communications are activated, and the organization commitment and job satisfaction are highest in the group whose gap of group conflicts is small and both level of the conflicts are low. To conclude, the ship organization and ship management teams in the shipping company have to lessen their conflict each other and heighten the organization commitment and job satisfaction through their smooth communication.
Keywords
Communication; Group Conflict; Gap; Organization Commitment; Satisfaction;
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Times Cited By KSCI : 1  (Citation Analysis)
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