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http://dx.doi.org/10.12812/ksms.2014.16.2.193

The effects of job characteristics on job satisfaction and stress, and the moderating effect of social support in food service business  

Ahn, Kwan Young (Department of Business Administration, Sangji University)
Publication Information
Journal of the Korea Safety Management & Science / v.16, no.2, 2014 , pp. 193-201 More about this Journal
Abstract
This paper reviewed the effects of job characteristics(role conflicts, emotional labor, job importance and job autonomy) on satisfaction and stress, and the moderating effect of social support. Based on 2,982 questionnaires among raw data of Korea Safety and Health Agency's national survey, the results of multiple regression analysis appeared as follow; 1) role conflict effect negatively on job satisfaction, and emotional labor, job importance and job autonomy effect positively on job satisfaction. 2) role conflict effect positively on stress, and emotional labor, job importance and job autonomy effect negatively on stress. 3) social support moderates positively 2 relationships-between role conflict and job satisfaction, between job autonomy and job satisfaction, but moderates negatively between job autonomy and stress.
Keywords
Job characteristics; Job satisfaction; Stress; Social support;
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Times Cited By KSCI : 1  (Citation Analysis)
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