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http://dx.doi.org/10.12812/ksms.2013.15.2.217

Determining the Importance of Quality Attributes with Kano's Model  

Cho, Yong-Wook (Dept. of Technology & Systems Management, Induk University)
Publication Information
Journal of the Korea Safety Management & Science / v.15, no.2, 2013 , pp. 217-221 More about this Journal
Abstract
I suggest a new method to determine the importance values of quality attributes which use the satisfaction index and dissatisfaction index of customer in Kano's model. A case study of TV set are solved by the proposed method and the result is compared with AHP pairwise comparisons and ASC(Average Satisfaction Coefficient). The results of the proposed method is similar with those of AHP pairwise comparisons and ASC. The proposed method is an effective tool to determine the importance values of quality attributes to supplement existing research's shortcomings.
Keywords
Kano's Model; CS-Coefficient; AHP; ASC; RC;
Citations & Related Records
Times Cited By KSCI : 6  (Citation Analysis)
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