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A Study on the support policies and factors for quality innovation in small and medium enterprises  

Koo, Il-Seob (Department of Industrial & Management Engineering, Namseoul University)
Publication Information
Journal of the Korea Safety Management & Science / v.12, no.2, 2010 , pp. 199-207 More about this Journal
Abstract
The purpose of this study is looking for the support policies and factors to stimulate the quality innovation movement. Kano's model proposed a two-dimensional model on quality based on customer perception and experience. And Timko developed the customer satisfaction coefficient for overcome the weak points of Kano's model. In this paper, new approach framework is proposed by integrated Kano's model and Timko's customer satisfaction coefficient. And it applied to confirm the various factors which was offered by government and major company's policies for small and medium enterprises.
Keywords
Kano's Model; Timko's Customer Satisfaction Coefficient; Quality Element; Policy Element;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
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