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Propose new product development process including using of Kano's attractive factor and Timko's customer satisfaction index  

Park, Roh-Gook (Dept. of Industrial Engineering, Sangji University)
Ree, Sang-Bok (Dept. of Industrial Engineering, Seokyeong University)
Publication Information
Journal of the Korea Safety Management & Science / v.11, no.4, 2009 , pp. 237-246 More about this Journal
Abstract
In this paper, we propose development of new products including the proposed process of at the customer's requirements. The success of new product development depends on customer satisfaction in the marketplace. Existing product development process, including the customer's interest was weak. In this paper, we propose development of new products which include Kano's attractive quality factor method and Timko's customer satisfaction index method. Also we verified new medical treatment of incontinence-nency which is applied to the proposed process.
Keywords
development of new products process; Kano's attractive quality factor method; Timko's customer satisfaction index method;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
연도 인용수 순위
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