Browse > Article

A Study on airline pilot's satisfaction level of air traffic services provided by female air traffic controllers  

Sin, Hyon-Sam (Korea Aerospace University)
Yoo, Kwang-Eui (Korea Aerospace University)
Ryu, Kyung-Hee (Korean Airlines, Flight Crew Training Center)
Publication Information
Journal of the Korea Safety Management & Science / v.11, no.4, 2009 , pp. 153-159 More about this Journal
Abstract
This study was conducted in search of the acceptance level of air traffic services from domestic airlines pilot's perspective in comparison with male controllers and female controllers. Pilots responded to the questionnaire that female ATC controllers are of significance to male controllers in terms of pronunciation, accuracy of English grammar, attitude and kindness. Besides, The ICAO aviation English proficiency level four test revealed that female controllers were found superior to male controllers in terms of rating scales of holistic descriptors.
Keywords
항공교통 무선교신;비행허가와 관제지시;항공교통 서비스;항공영어 기량 4등급;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 신현삼, '관제사 수행의 인지적 균형과 불균형의 관계고찰', 항공우주법학회지 제18호, p107., 2003
2 신현삼, '국내 민간 조종사-관제사의 항공영어 수용오류의 인지적 특성측정 및 평가', 안전경영과학회 지.제9권 ,제6호, pp81-88, 2007
3 Grason and Billings, 'ATC-pilot Communication Taxanomy. A Survey of the literature'. FAA/CAMI/AM-93/20(p.39), 1981
4 Paul, Lamy,'Effective Radio telephony Language Teaching and Aviation Language Competencies'. ICAO Journal Vol 59, pp 15-17 16/06/04 Jan, 2004
5 Prinzo,O,Vand Britton,T,W, 'ATC/Pilot Voice Commu nication'.-A Survey of the Literature. FAA/CAMI/AM-93/20(p.39) , 1993
6 감사원 항공안전본부 감사자료, '국내 민간 조종사와 관제사의 항공영어기량 측정분석 자료', 2007.7
7 Cushing,Steven, 'FatalWords; Communication Clashes and Aircraft Clashes',Chicago; University of Chicago Press,1994
8 Jeremy,Mell, SpecificPurpose Language Teaching and Language Competencies. ICAO Journal Vol 59, pp 15-17. 2004
9 노형진, '한글 SPSS 10.0 에 의한 조사방법 및 통계분석', 2001
10 켄트 존스 와 제럴드 딜링햄, '항공영어 개선을 위한 과학적 연구의 필요', 2000
11 Prinzo.O,V and Kanki,B,J, Methods and Metrics of Voice Communications. FAA/CAMI/AM-96/10. (p.285), 1996
12 항공법시행규칙중개정령, '항공종사자 항공영어평가지침', 건설 교통부 제380호 2003. 11. 22