Improving Textile Management Process in the Hospital Using Service Blueprint Analysis |
Lee, Si Wook
(Severance Hospital)
Kim, Soo Jeong (Severance Hospital) Chung, Byung Do (Department of Industrial Engineering, Yonsei University) Kim, Heejung (College of Nursing, Yonsei University) |
1 | M. K. Lee & J. R. Lee. (2014). Survey on actual conditions of nurses uniforms. Journal of the Korean Society of Costume, 64(8), 83-96. DOI : 10.7233/jksc.2014.64.8.083 DOI |
2 | Policy Bureau. (2019). Big 5 hospital, nursing grade 1 Yonsei Medical Center is the same. Federation of Korea Medical industry Trade Union [Online]. http://fkmtu.net/press_center/2981 |
3 | B. D. Hwang. et al (2019). Hospital management. ISBN : 978-89-304-3354-9 |
4 | I. S. Woo & S. Y. Kim (2011). A study on the heuristic algorithm development applied by a short term probability model and dependent demand inventory model. Chungju University Theses Collection, 46(12), 365-374. |
5 | M. J. Chung, S. C. Lee & K. Yoon. (2014). A case study on activity-based costing system in hospital management. Korean Journal of management Accounting Research, 14(1), 109-144. |
6 | J. Kwon & E. Yim. (2019). Analyzing the pattern design of patient gowns of domestic general hospitals. Fashion & Textile Research Journal, 21(4), 390-400. DOI : 10.5805/SFTI.2019.21.4.390 DOI |
7 | M. K. Lee & D. Y. Jung. (2015). A study of nursing tasks, nurses' Job stress and job satisfaction in hospitals with no guardians. Journal of Korean Academy of Nursing Administration, 21(3), 287-296. DOI : 10.11111/jkana.2015.21.3.287 DOI |
8 | Korean Society for Healthcare-associated Infection Control. (2017). Standard prevention policy for medical-related infections. Chungcheongbuk-do : Korea Disease Control and Prevention Agency. |
9 | S. Fijan & S. S. Turk. (2012). Hospital textiles, are they a possible vehicle for healthcare-associated infections? International Journal of Environmental Research and Public Health, 9(9), 3330-3343. DOI : 10.3390/ijerph9093330 DOI |
10 | B. Ljungqvist, B. Reinmuller, J. Gusten & J. Nordenadler. (2015). Clothing systems in operating rooms- a comparative study. Journal of the IEST, 58(1), 20-23. DOI : 10.17764/1098-4321.58.1.20 DOI |
11 | I. H. Chung & Y. J. Lee. (2010). Consumer satisfaction with medical services and hospital patient gowns. Journal of the Korean Society of Clothing and Textiles, 34(3), 401-410. DOI : 10.5850/JKSCT.2010.34.3.401 DOI |
12 | R. B. Otero. (1997). Healthcare textile services : infection control. Professional Development Series(Chicago, III), 1-13. |
13 | J. S. Son, K. S. Choi & H. J. Kim. (2016). The competence and satisfaction on inventory management of the operating room nurses. Journal of The Korea Academia-Industrial Cooperation Society, 17(6), 449-458. DOI : 10.5762/KAIS.2016.17.6.449 DOI |
14 | G. W. Park & K. T. Park. (2008). A study on the improvement of hospital service using service blueprint. Journal of Information Technology Services, 7(2), 223-242. |
15 | J. H. Kim & H. S. Jo. (2013). A comparative study on job stress and satisfaction between ward nurses and outpatient nurses. Korean Journal of Occupational Health Nursing, 22(2), 83-92. DOI : 10.5807/kjohn.2013.22.2.83 DOI |
16 | B. J. McCarthy. (2011). Textiles for hygiene and infection control. Philadelphia : Elsevier. |
17 | J. S. Kim, H. S. Kwon & S. K. Sung. (2004). A survey on wearing situation of surgery gown. Journal of Korean Society of Cloth Industry, 6(3), 341-346. |
18 | H. J. Kim & S. J. Park. (2016). Effects of work intensity and physical discomfort on job satisfaction in clinical nurses. Journal of Korean Academy of Nursing Administration, 22(4), 362-372. DOI : 10.11111/jkana.2016.22.4.362 DOI |
19 | S. H. Kim & H. S. Kang. (2020). Nurse and patient's experiences regarding the use of electronic informed consent in hospital: A qualitative study. Journal of the Korea Academia-Industrial cooperation Society, 21(12), 619-628. DOI : 10.5762/KAIS.2020.21.12.619 DOI |
20 | E. G. Son, W. Y. Choi, H. Y. Jung, S. H. Jung & J. Y. Lee. (2016). Survey on the uniform management of dental hygienist. Journal of Korean Society of Dental Hygiene, 16(4), 517-523. DOI : 10.13065/jksdh.2016.16.04.517 DOI |
21 | H. S. Hong & Y. S. Kim. (2004). A study on the performance analysis of knowledge and attitude about inventory management of woman nurses. Korean International Accounting Review, 11, 87-101. |
22 | I. H. Chung et al. (2010). The present conditions of clothes management by hospitals for patient use. Journal of the Korean Society of Clothing and Textiles, 34(2), 345-356. DOI : 10.5850/JKSCT.2010.34.2.345 DOI |
23 | K. N. Jin, Y. H. Kim & H. S. Joo. (2010). A study on the relationship between patient clothes and hospital satisfaction. Journal of the Korean Society of Clothing and Textiles, 34(7), 1197-1204. DOI : 10.5850/JKSCT.2010.34.7.1197 DOI |
24 | R. H. McQueen & B. L. Ehnes. (2018). Antimicrobial textiles and infection prevention: Clothing and the inanimate environment. Infection prevention, 117-126. DOI : 10.1007/978-3-319-60980-5_13 DOI |
25 | E. H. Ji, S. H. Kang & Y. M. Kim. (2017). Healthcare optimization of customer satisfaction evaluation for outpatient. Health and Social Welfare Review, 37(1), 463-494. DOI : 10.15709/hswr.2017.37.1.463 DOI |
26 | L. M. Sehulster. (2015). Healthcare laundry and textiles in the United States: review and commentary on contemporary infection prevention issues. Infection Control & Hospital Epidemiology, 36(9), 1073-1088. DOI : 10.1017/ice.2015.135 DOI |
27 | Y. J. Chang. (2021). Effect of job replacement on finance following the Fourth Industrial Revolution. KPFIS Insight [Online]. https://blog.naver.com/kpfisnet/222481200842 |
28 | M. Y. Song. (2020). A study on the nurse scheduling optimization model for nurse needs-type scheduling automation system. Journal of the Korea Society of Computer and Information, 25(3), 57-64. DOI : 10.9708/jksci.2020.25.03.057 DOI |
29 | V. C. C. Cheng et al. (2016). Hospital outbreak of pulmonary and cutaneous zygomycosis due to contaminated linen items from substandard laundry. Clinical Infectious Disease, 62(6), 714-721. DOI : 10.1093/cid/civ1006 DOI |
30 | Q. Song et al. (2021). One-step vapor deposition of fluorinated polycationic coating to fabricate antifouling and anti-infective textile against drug-resistant bacteria and viruses. Chemical Engineering Journal, 418, 129368. DOI : 10.1016/j.cej.2021.129368 DOI |