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http://dx.doi.org/10.15207/JKCS.2022.13.04.613

Improving Textile Management Process in the Hospital Using Service Blueprint Analysis  

Lee, Si Wook (Severance Hospital)
Kim, Soo Jeong (Severance Hospital)
Chung, Byung Do (Department of Industrial Engineering, Yonsei University)
Kim, Heejung (College of Nursing, Yonsei University)
Publication Information
Journal of the Korea Convergence Society / v.13, no.4, 2022 , pp. 613-623 More about this Journal
Abstract
Hospital textile is a necessary which the patient used everyday, that required constant management between supply and consumption. This study applied the service blue print technique to analyze how to provide and supply hospital textile from the stock to the patients in a tertiary hospital, Seoul, South Korea. There are actual or potential process problems identified such as nurses' increasing workload, patient dissatisfaction, and infection risk. After applying blueprint analysis, we suggest the modified processes to overcome theses identified problems using automatization to provide textile. Expected outcomes may include decreases in patient's waiting time, nurse's textile workload, and lower infection risk as well as increasing process efficiency via systematic supply-demand management.
Keywords
Convergence; Service Blueprint; Process Analysis; Textile Management; Hospital;
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Times Cited By KSCI : 7  (Citation Analysis)
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