Browse > Article
http://dx.doi.org/10.15207/JKCS.2022.13.01.409

Factors Influencing Nursing Service Quality of Nurses in Long Term Care Hospitals  

Park, Ju Hee (House of pyeong-gang)
Park, Eun Hee (Dept. of Nursing, Kwangju Womens University)
Publication Information
Journal of the Korea Convergence Society / v.13, no.1, 2022 , pp. 409-415 More about this Journal
Abstract
The purpose of this study is to identify factors affecting nursing service quality for nursing hospital nurses and An attempt was made to confirm the correlation between nursing work environment, human-centered care, and work stress on nurses in nursing hospital. The data was collected using questionnaire filled out by 129 nurses at nursing hospitals in G city area from August 20 to September 10, 2019. As a result of the study, factors influencing the quality of nursing services among nursing hospital nurses were married, Practice Environment of Nursing Work, and human-centered care. Based on these results, hospital management will need to make efforts to improve the organizational system to create a desirable nursing working environment in nursing hospital.
Keywords
Nursing hospital nurses; Person-centered care; Practice environment of nursing Work; Work stress; Nursing service quality;
Citations & Related Records
Times Cited By KSCI : 6  (Citation Analysis)
연도 인용수 순위
1 M. A. Lee & Y. H. Yom. (2007). A comparative study of patients' and nurses' perceptions of the quality of nursing services, satisfaction and intent to revisit the hospital: a questionnaire survey. International journal of nursing studies, 44(4), 545-555. DOI : 10.1016/j.ijnurstu.2006.03.006   DOI
2 M. Y. Lee, S. H. Yoon & Y. C. Cho. (2016). Relationship between Psychosocial Factors, Job Stress Contents, Fatigue Symptoms and Quality of Nursing Services among General Hospital Nurses. J. of the Korea Academia-Industrial cooperation Society. 17(8), 569-581. DOI : 10.5762/KAIS.2016.17.8.569   DOI
3 J. Y. Lee, S. W. Lee & E. G. Oh. (2020). Conceptualization of Person-Centered Care in Korean Nursing Literature. Korean Journal of Adult Nursing 32(4), 354-363. https://kjan.or.kr/pdf/10.7475/kjan.2020.32.4.354   DOI
4 M. Bucholtz & K. Hall. (2005). Identity and interaction: a sociocultural linguistic approach. SAGE journals, 7(5), 585-614. https://bucholtz.linguistics.ucsb.edu/sites/secure.lsit.ucsb.edu.ling.d7_b/files/sitefiles/research/publications/BucholtzHall2005-DiscourseStudies.pdf
5 J. S. Kim & S. Y. Jeong. (2014). Predictors of Emotional Labor and Job Stress on Burnout of Nurses in Long-term Care Hospitals. J. of Korean Gerontological Nursing. 16(2), 130-140. https://www.jkgn.org/m/journal/view.php?number=15   DOI
6 Y. H. Lee & C. J. Kim. (2006). The Relationship between Depression, Perceived Stress, Fatigue and Anger in Clinical Nurses. Journal of Korean academy of nursing. 36(6), 925-932. .https://scienceon.kisti.re.kr/srch/selectPORSrchArticle.do?cn=JAKO200604623603778&dbt=NART   DOI
7 R. J. Jang, Y. S. Kang & Y. M. Kim. (2016). The Relationships in Emotional Intelligence, Job Satisfaction, and Quality of Nursing Service in Hospital Nurses. J of The Korea Academy Industrial Cooperation Society, 17(6), 326-337. DOI : 10.5762/KAIS.2016.17.6.326   DOI
8 Y. J. Lee & K. A. Seomoon. (2016). Influences of Interpersonal Problems and Character of Nurses on Quality of Nursing Service. J. of Korean Academy of Nursing Administration. 24(5), 445-454. http://www.dbpia.co.kr/journal/articleDetail?nodeId=NODE07587591   DOI
9 Statistics Korea. (2019). Long-Term Care Survey 2019. http://www.mohw.go.kr/react/jb/sjb030301vw.jsp?PAR_MENU_ID=03&MENU_ID=032901&CONT_SEQ=354919
10 E. T. Lake. (2002). Development of the Practice Environment Scale of the Nurse Work Index. Research in Nursing & Health 25(3), 176-88. DOI : 10.1002/nur.10032   DOI
11 M. Bucholtz & K. Hall. (2005). Identity and interaction: a sociocultural linguistic approach. SAGE Journals, 7(5), 585-614. DOI : 10.1177/1461445605054407   DOI
12 D. Edvardsson, D. Fetherstonhaugh, R. Nay & St. Gibson. (2010). Development and initial testing of the Person-centered Care Assessment Tool (P-CAT). International Psychogeriatrics, 22(1), 101-108. DOI : 10.1017/s1041610209990688   DOI
13 M. A. Lee. (2010). A Study of the Perception Gap on Nursing Service between Consumers and Providers. Journal of Korean academy of nursing. 31(5), 871-884. http://kiss.kstudy.com/thesis/thesis-view.asp?key=1813503   DOI
14 H. L. Kang. (2010). A Study of Occupational Satisfaction, Stress and Customer Orientation of Upper-scale General Hospital Nurses. Journal of Korean Academic Society of Occupational Heath Nursing, 19(2), 268-277. https://www.dbpia.co.kr/Journal/articleDetail?nodeId=NODE08864704
15 Y. H. Lee & C. J. Kim. (2006). The Relationship between Depression, Perceived Stress, Fatigue and Anger in Clinical Nurses. Journal of Korean academy of nursing. 36(6), 925-932. https://scienceon.kisti.re.kr/srch/selectPORSrchArticle.do?cn=JAKO200604623603778&dbt=NART   DOI
16 G. H. Sa & G. E. Lee. (2016). Person-centered Care and Nursing Service Quality of Nurses in Long-term Care Hospitals. J of Korea Academy Community Health Nurs, 27(4), 309-318. DOI : 10.12799/jkachn.2016.27.4.309   DOI
17 Nursing Hospital COVID-19 Response Manual. http://kagh.co.kr/NewsSite/View/Covid19/18538/50.nm
18 J. Y. Yoon, T. Roberts, B. J. Bowers & J. Y. Lee. (2012). A Review of Person-centered Care in Nursing Homes. J. of the Korea Gerontological Society, 32(3), 729-745. http://www.tkgs.or.kr/html/?pmode=search
19 S. H. Lee. (2009). Multi-level Analysis of Factors related to Quality of Services in Long-term Care Hospitals. J. of Korean Academy of Nursing, 39(3), 409-421. https://www.researchgate.net/publication/26335202_Multi-level_Analysis_of_Factors_related_to_Quality_of_Services_in_Long-term_Care_Hospitals   DOI
20 M. A. Lee & E. J. Kim. (2016). Influences of Hospital Nurses perceived reciprocity and Emotional Labor on Quality of Nursing Service and Intent to Leave. J. of Korean Academy of Nursing, 46(3), 364-374. DOI : 10.4040/jkan.2016.46.3.364   DOI
21 Y. R. Tak, H. Y. Woo, S. Y. You & J. H. Kim. (2015). Validity and Reliability of the Person-centered Care Assessment Tool in Long-term Care Facilities in Korea. Journal of Korean academy of nursing. 45(3), 412-419. DOI : 10.4040/jkan.2015.45.3.412   DOI
22 Y. J. Lee & K. A. Seomoon. (2016). Impact of Unit-level Nurse Practice Environment on Nurse Turnover Intention. Journal of digital convergence . 14(6), 355- 362. https://www.koreascience.or.kr/article/JAKO201621650493069.pdf   DOI
23 E. H. Cho, M. N. Cho, E. Y. Kim, I. Y. Yoo & N. J. Lee. (2011). Construct Validity and Reliability of the Korean Version of the Practice Environment Scale of Nursing Work Index for Korean Nurses. J of Korea Academy Industrial Cooperation Society, 41(3), 325-332. http://kiss.kstudy.com/thesis/thesis-view.asp?key=2933041
24 P. Hingley & C. L. Cooper. (1986). Stress and the nurse manager. John Wiley & Sons, London & New York,. DOI : 10.1002/smi.2460030120   DOI