[KSCI] Korea Science Citation Index Service

http://dx.doi.org/10.15207/JKCS.2021.12.7.181

The effect of psychological empowerment on organizational commitment and turnover intention: Focusing on the mediating effect of job stress and managerial coaching behavior

Park, Eun-Mi (School of Business Administration, Kyungpook National University)
Seo, Joung-Hae (School of Business Administration, Kyungpook National University)

Publication Information

Journal of the Korea Convergence Society / v.12, no.7, 2021 , pp. 181-191 More about this Journal

Abstract

Unlike in the past, successful global companies are striving to create a horizontal organizational structure and autonomous corporate culture by empowering their members with autonomy and responsibility. The purpose of this study is to conduct an empirical analysis on the effect of job stress and managerial coaching behavior on the effect of psychological empowerment on organizational commitment and turnover intention. Negative situational factors (job stress) and positive situational factors (managerial coaching behavior) were considered and presented at the same time, and their effectiveness was verified. As a result of the analysis, it was found that psychological empowerment had a positive effect on organizational commitment, but did not to affect turnover intention. Also, it was found that job stress and managerial coaching behavior had a mediating effect. The results of this study can be used as a effective guideline on creating an autonomous organizational climate and creating a successful corporate culture through this.

Keywords

psychological empowerment; organizational commitment; turnover intention; job stress; coaching leadership;

Citations & Related Records

Reference

1	W. H. Mobley. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of applied psychology, 62(2), 237. DOI: 10.1037/0021-9010.62.2.237 DOI
2	B. K. Koo & H. J. Cho. (2008). A study on the effects of role stress of airlines employee on their burnout. Korean Journal of Tourism Research, 22(4), 357-375.
3	R. F. Falk & N. B. Miller. (1992). A primer for soft modeling University of Akron Press.
4	R.S. Lazarus & S. Folkman.(1984). Stress, appraisal, and coping (p. 460). New York: Springer Publishing Company.
5	B. E. Ashforth & F. Mael. (1989). Social identity theory and the organization. Academy of management review, 14(1), 20-39. DOI: 10.2307/258189 DOI
6	M. Y. Kim. (2012). A Study on the Influence of Local Public Officials' Job Stress on Job Satisfaction and Organizational Commitment : Focused on Public officialsin Nonsan City. Master's thesis. Chungnam National University, Daejeon.
7	H. Selye. (1983). The stress concept: Past, present, and future. Stress research, 1-20.
8	T. A. Beehr & J. E. Newman. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review 1. Personnel psychology, 31(4), 665-699. DOI: 10.1111/j.1744-6570.1978.tb02118.x DOI
9	A. D. Ellinger. (1997). "Managers as facilitators of learning in learning organizations". unpublished doctoral dissertation. University of Georgia. Athens, GA.
10	M. Gagne & E. L. Deci. (2005). Self-determination theory and work motivation. Journal of Organizational behavior, 26(4), 331-362. DOI: 10.1002/job.322 DOI
11	G. M.Spreitzer. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy of management Journal, 38(5), 1442-1465. DOI: 10.2307/256865 DOI
12	B. M. Bass. (1990). From transactional to transformational leadership: Learning to share the vision. Organizational dynamics, 18(3), 19-31. DOI: 10.1016/0090-2616(90)90061-S DOI
13	J. H. You. (2012). The relationship between authentic leadership, self-efficacy, and organizational effectiveness. Master's thesis. Korea University, Seoul.
14	B. J. Babin & J. S. Boles. (1996). The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction. Journal of retailing, 72(1), 57-75. DOI: 10.1016/S0022-4359(96)90005-6 DOI
15	L. E. Hinkle Jr. (1974). The concept of "stress" in the biological and social sciences. Science, medicine and man, 1(1), 31-48. DOI: 10.2190/91DK-NKAD-1XP0-Y4RG DOI
16	R. W. Scholl. (1981). Differentiating organizational commitment from expectancy as a motivating force. Academy of management Review, 6(4), 589-599. DOI: 10.2307/257637 DOI
17	S. Stowell. (1986). Leadership and coaching. Unpublished for doctoral dissertation. University of Utah, Salt Lake City.
18	R. Luecke. (2004). Harvard business essentials: Coaching and mentoring. Harvard Business School Press.
19	J. K. Kim. (2012). The Effect of Call Center Employees' Work Overload and Customer Stressors on Turnover Intent: Focused on The Moderating Effect of Social Support and Coaching Leadership. Master's thesis. Daegu University, Gyeongsan.
20	G. Hamel. (2008). The future of management. Human Resource Management International Digest, 16(6). DOI: 10.1108/hrmid.2008.04416fae.001 DOI
21	D. Lee & T. Yoo. (2011). The effect of delegation and perceived organizational support on organizational identification and contextual performance. Korean Journal of Industrial and Organizational Psychology, 24(1), 183-206. DOI: 10.24230/kjiop.v24i1.183-206 DOI
22	W. W. Park. (2001). How a western management concept is transferred to Korea: The case of empowerment. Korean Journal of Business Research, 30(4), 1265-1289.
23	R. E. Kopelman, J. H. Greenhaus & T.F. Connolly. (1983). A model of work, family, and interrole conflict: A construct validation study. Organizational behavior and human performance, 32(2), 198-215. DOI: 10.1016/0030-5073(83)90147-2 DOI
24	T. E. Becker, R. S. Billings, D. M. Eveleth & N. L. Gilbert. (1996). Foci and bases of employee commitment: Implications for job performance. Academy of management journal, 39(2), 464-482. DOI: 10.2307/256788 DOI
25	B. Buchanan. (1974). Building organizational commitment: The socialization of managers in work organizations. Administrative Science Quarterly, 19(4), 533-546. DOI: 10.2307/2391809 DOI
26	S. H. Hong. (2011). An Analysis of the Structural Relationships Between Authentic Leadership of the CEO of Small and Medium Business, Learning Organization, Positive Psychological Capital of the Employees and Organizational Effectivenes. PhD thesis. Soongsil University, Seoul.
27	K. W. Thomas & B. A. Velthouse. (1990). Cognitive elements of empowerment: An "interpretive" model of intrinsic task motivation. Academy of management review, 15(4), 666-681. DOI: 10.2307/258687 DOI
28	G. Blau. (1981). An empirical investigation of job stress, social support, service length, and job strain. Organizational behavior and human performance, 27(2), 279-302. DOI: 10.1016/0030-5073(81)90050-7 DOI
29	M. E. Sahagian & H. D. Goff. (1995). Influence of stabilizers and freezing rate on the stress relaxation behaviour of freeze-concentrated sucrose solutions at different temperatures. Food hydrocolloids, 9(3), 181-188. DOI: 10.1016/S0268-005X(09)80214-2 DOI
30	R. S. Schuler. (1980). Definition and conceptualization of stress in organizations. Organizational behavior and human performance, 25(2), 184-215. DOI: 10.1016/0030-5073(80)90063-X DOI
31	J. D. Park & C. Y. Huh. (2012). Mediating Effect of Job Stress on the Relationship between Organizational Justice and Organizational Effectiveness in Military Organizations. Journal of Organization and Management, 36(4), 195-225.
32	D. R. Dalton, W. D. Todor & D. M. Krackhardt. (1982). Turnover overstated: The functional taxonomy. Academy of management Review, 7(1), 117-123. DOI: 10.2307/257256 DOI
33	N. J. Allen & J. P. Meyer. (1996). Affective, continuance, and normative commitment to the organization: An examination of construct validity. Journal of vocational behavior, 49(3), 252-276. DOI: 10.1006/jvbe.1996.0043 DOI
34	E. G. Lambert, N. L. Hogan & S. M. Barton. (2001). The impact of job satisfaction on turnover intent: a test of a structural measurement model using a national sample of workers. The Social Science Journal, 38(2), 233-250. DOI: 10.1016/S0362-3319(01)00110-0 DOI
35	P. W. Hom. (2011). Organizational exit. DOI: 10.1037/12170-011
36	J. Y. Park & M. H. Choi. (2004). Study on empowerment level, job stress and nursing work performance. The Chung-Ang Journal of Nursing, 8(1), 83-99.
37	J. A. Conger & R. N. Kanungo. (1988). The empowerment process: Integrating theory and practice. Academy of management review, 13(3), 471-482. DOI: 10.2307/258093 DOI
38	T. Staufenbiel & C. J. Konig. (2010). A model for the effects of job insecurity on performance, turnover intention, and absenteeism. Journal of Occupational and Organizational Psychology, 83(1), 101-117. DOI: 10.1348/096317908X401912 DOI
39	J. Misumi & M. F. Peterson. (1985). The behavioral science of leadership: An interdisciplinary Japanese research program. The University of Michigan Press.
40	W. H. Mobley. (1982). Employee turnover: Causes, consequences, and control. Philippines : Addison-Wesley.
41	R. T. Mowday, R. M. Steers & L. W. Porter. (1979). The measurement of organizational commitment. Journal of vocational behavior, 14(2), 224-247. DOI: 10.1016/0001-8791(79)90072-1 DOI
42	W. W. Chin. (1998). Commentary: Issues and opinion on structural equation modeling. MIS Quarterly, 22(1), 7-16.
43	Y. H. Lee & H. Y. Park. (2005). The effects of empowerment on job satisfaction and turnover intentions in the airline industry. Korean J Tourism Management, 9(1), 297-318.
44	R. T. Sparrowe. (1994). Empowerment in the hospitality industry: An exploration of antecedents and outcomes. Hospitality research journal, 17(3), 51-73. DOI: 10.1177/109634809401700306 DOI
45	R. M. Yerkes & J. D. Dodson. (1908). A study on the effects of role stress of airlines employee on their burnout. Punishment: Issues and experiments, 27-41.
46	C. Fornell & D. F. Larcker (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50. DOI: 10.2307/3151312 DOI
47	B. L. Kirkman & B. Rosen. (1999). Beyond self-management: Antecedents and consequences of team empowerment. Academy of Management journal, 42(1), 58-74. DOI: 10.2307/256874 DOI
48	Y. S. Han. (2008). The relationship among social support, job stress, self-efficacy, self-esteem, and job attitude of the martial art leader. Master's thesis. Jeju National University, Jeju.
49	W. M. Contreras-Sanchez, C. B. Schreck, M. S. Fitzpatrick & C. B. Pereira. (1998). Effects of stress on the reproductive performance of rainbow trout (Oncorhynchus mykiss). Biology of Reproduction, 58(2), 439-447. DOI: 10.1095/biolreprod58.2.439 DOI
50	A. N. Garman, D. L. Whiston & K. W. Zlatoper. (2000). Media perceptions of executive coaching and the formal preparation of coaches. Consulting Psychology Journal: Practice and Research, 52(3), 201. DOI: 10.1037/1061-4087.52.3.201 DOI
51	R. Tompson, D. W. Barclay & C. A. Higgins. (1995). The partial least squares approach to causal modeling: Personal computer adoption and uses as an illustration. Technology Studies: Special Issue on Research Methodology, 2(2), 284-324.
52	S. S. Kim & H. J. Bang. (2014). The Interaction Effects of Empowering Leadership on the Relationship among Job Demand, Job Control, and Job Stress. Journal of Organization and Management, 38(3), 95-120. DOI: 10.24230/kjiop.v33i4.373-407 DOI
53	S. T. Park, Y. K. Kim & T. U. Kim. (2013). A study on influencing factors of patent activities on management performance. Entrue Journal of Information Technology, 12(3), 121-129.
54	E. M. Park & J. H. Seo. (2020). The Effects of Obstructive Factors and Rewards Related to Technological Innovation on Management Performance: Focusing on Chinese Companies. Research in World Economy, 11(2), 98-104. DOI: 10.5430/rwe.v11n2p98 DOI
55	J. C. Nunnally. (1994). Psychometric theory 3E. Tata McGraw-hill education.