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http://dx.doi.org/10.15207/JKCS.2021.12.6.065

Study on the Evolution pattern of Tea Industry Service Mode: Focusing on the Needs of Each Generation in GuangXi, China  

Ping, Li (Dept. of Experience Design, Techno Design, Kookmin University)
Jang, Wansok (College of Communication, Qingdao Univ. of Science & Tech.)
Pan, Yonghwan (Dept. of Experience Design, Techno Design, Kookmin University)
Publication Information
Journal of the Korea Convergence Society / v.12, no.6, 2021 , pp. 65-74 More about this Journal
Abstract
Since 2020, the GuangXi government of China has focused on the deep integration of tea industry with leisure and cultural tourism, popular science education, health care and elderly care industries. Among the output value targets of the tertiary industry, the GuangXi government plans to achieve 25 billion yuan, and the tea industry is developing rapidly. Through questionnaire survey, field research and interview, this paper studies the differences of demand behavior and selection attributes of tea products among consumers in different years, and finally studies the evolution pattern of service mode of tea industry in GuangXi. The results show that there are obvious differences in life and work style, shopping habits, service design, user experience, social needs and personality needs of each generation consumers in different years. Based on the analysis of demand and behavior habits of tea products, the evolution pattern of service mode of tea industry in GuangXi is studied. Based on the above results, according to the differences of consumers' choice of tea products in different years, the service mode of tea industry in GuangXi is improved The development of tea industry in service design, user experience level is worthy of in-depth attention.
Keywords
GuangXi Tea industry; Generation needs; service model; evolution pattern; UX;
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