1 |
J. S. Shin, Y. M. Chae, S. H. Ho & Y. U. Kim. (2007). ERP Performance in a Hospital. Journal of Korean Society Medical Informatics, 13(2), 77-82.
DOI
|
2 |
Y. Wang & H. Feng. (2012). Customer relationship management capabilities: Measurement, antecedents and consequences. Management Decision, 50(1), 115-129.
DOI
|
3 |
W. Reinartz, M. Krafft & W. D. Hoyer. (2004). "The Customer Relationship Management Process: Its measurement and Impact on Performance". Journal of Marketing Research, 41(3), 293-305.
DOI
|
4 |
J. Y. Park & Y. S. Byun. (2016). A Case Study on Customer Relationship Management Strategies in Financial Services Companies. Korea Logistics Review, 26(5), 125-140.
|
5 |
M. J. Kang & H. K. Sul. (2016). The Dynamic Effect of Customer Satisfaction Investment and Customer Relationship Management on Business Performance in a Service Company. International Journal of Tourism Sciences, 40(5), 197-216.
|
6 |
C. Hardeep. (2015). Two component customer relationship management model for healthcare services. Manging Service Quality, 20(4), 343-365.
|
7 |
I. S. Chung & D. H. Chung. (2018). Design of Integrated Database for CRM in Automobile Maintenance Industry. Journal of the Korea Society of Computer and Information, 23(5), 55-63.
DOI
|
8 |
M. S. An. (2019). The effect of Flight Attendants Emotional Labor on Self-Efficacy on CR,M. International Journal of Tourism Management and Sciences, 34(5), 103-120.
DOI
|
9 |
J. W. Choi. (2019). Real-time CRM Strategy of Big Data and Smart Offering System. Journal of Intelligence and Information Systems, 25(2), 103-120.
|
10 |
C. Fornell & D. F. Larcker. (1992). Evaluating structural equation model with unobserable variables and measurement error. Journal of marketing esearch, 18, 39-50.
|
11 |
M. S. Ko. (2021). CRM implement model of medical institution in post Corona era. Journal of Information Technology Application & Management, 28(1), 1-12.
DOI
|
12 |
M. Hoots. (2012). Customer relationship management for facility managers. Journal of Facility Management, l3(4), 346-361.
|
13 |
M. L. Kim, J. E. Park, A. J. Dubinsky & S. Chaaiy. (2012). Frequency of CRM implementation activities: a customer-centric view. Journal of Service Marketing, 26(2), 83-93.
DOI
|
14 |
I. S. Woo, K. H. Kim & H. S. Ha. (2015). Effect of Membership Benefits at Franchise Family Restaurants on Switching Barriers - Focusing on the Moderator Effects of Quality of Customer Relationship Management. Tourism Management, 30(2), 97-114.
|
15 |
C. J. Cho & S. K. Cho. (2019). The Effect of CRM Factors of Taekwondo Studio on Customer Service, Long-term Oriented Relationship, and Mouth-to-Mouth Intention, Martial Art Study, 13(4), 295-318.
DOI
|