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http://dx.doi.org/10.15207/JKCS.2021.12.5.157

Research on the Innovation Service of Garage Storage in High-end Community - focused Fuzhou Oak Bay  

Zhang, Muxin (Department of Smart Experience Design, TED, Kookmin University, School of Media and communication, Shandong University of Political Science and Law)
Pan, Young-Hwan (Department of Smart Experience Design, TED, Kookmin University)
Publication Information
Journal of the Korea Convergence Society / v.12, no.5, 2021 , pp. 157-166 More about this Journal
Abstract
With the rising of the middle-class in China, the garage reserve has become an important element considered by the high-end community in improving user's experience. Taking Oak Bay, China as an example, this study aims to present a new system of storage service that can help companies achieve sustainable development of storage services. In order to achieve this goal, a customized service process is made by investigating user's need with sample visits and in-depth interviews, and finding user's key points with journey maps. The final analysis shows that this storage service system helps to expand the space and improve user's satisfaction. Therefore, this paper provides theoretical support and practical basis of garage services for other construction companies, and greatly improves the service system of community.
Keywords
High-end community; Garage storage; User experience; Service design; Innovation;
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