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http://dx.doi.org/10.15207/JKCS.2021.12.3.217

The Service Quality Improvement Plan for Domestic Car-Sharing Industry -focusing on the DIDICHUXING analysis-  

Jang, Woojung (Department of Airline Cabin Service Management, Far East University)
Publication Information
Journal of the Korea Convergence Society / v.12, no.3, 2021 , pp. 217-224 More about this Journal
Abstract
Based on the hyper-connectivity of the 4th Industrial Revolution, the paradigm shifts to the sharing economy. Didichuxing has already dominated the platform and is expanding its service to the TaaS 3.0 mobility industry. This paper aimed to suggest the direction of the domestic car-sharing industry and service improvement plan by analyzing Didichuxing. Korea is being cut off from the car-sharing industry, due to conflicts with existing industries and high regulations. It is necessary to balance the protection of existing industries and fostering new industries in the direction of negative regulations. In the future, it is also necessary to study how various fields of the sharing economy will convergence and develop.
Keywords
Sharing economy; Car-sharing; Didichuxing; Mobility industry; Negative regulation;
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