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http://dx.doi.org/10.15207/JKCS.2020.11.7.281

Study on the Effect of Accessibility of Child Care Services on User Satisfaction -Comparison between Dual-earner and Single-earner Familes  

Kim, Yu-Ri (Division of Public Administration, Pukyong National University)
Cho, Ja-Young (Division of Social Welfare and Counselling, Dongguk University)
Publication Information
Journal of the Korea Convergence Society / v.11, no.7, 2020 , pp. 281-287 More about this Journal
Abstract
The purpose of this study is to examine whether the effect of service satisfaction regarding the accessibility of child care services varies between dual-earner and single-earner families. In particular, we conducted the analysis by dividing the service accessibility into sub-areas. The study sample consisted of 267 parents living in Seoul and Gyeonggi region. As a result of the analysis, accommodation in use time and affordability influenced satisfaction in the single-earner families, and information acquisition and acceptability in the dual-earner families. For single-earner families, the more convenient the use time of the childcare institution and the less the service cost burden, the higher the satisfaction. The dual-earner families had higher satisfaction levels if it was easier to obtain information about the childcare centers and weaker the religious characteristics of the childcare centers. Based on the research results, it is necessary to differentiate the burden of cost and provide more flexible operation of childcare service operating hours. In addition, it is necessary to devise a policy method to increase the transparency of information to childcare institutions.
Keywords
Child care service; Social service; Accessibility; Satisfaction; Dual-earner families;
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Times Cited By KSCI : 7  (Citation Analysis)
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