Browse > Article
http://dx.doi.org/10.15207/JKCS.2020.11.1.097

A Study on Interior Design of Compound Bookstore Based on the Concept of Service Design  

Pan, Ying-Ying (Department of Industrial Design, Pukyong National University)
Kim, Myung-Soo (Department of Industrial Design, Pukyong National University)
Publication Information
Journal of the Korea Convergence Society / v.11, no.1, 2020 , pp. 97-108 More about this Journal
Abstract
Nowadays, '1+N' is the operation model of compound bookstores. This study firstly investigated the general information and needs of customers and analyzed 4 basic behaviors of customers in 10 functional space of bookstore. Secondly, a preliminary analysis framework of interior design of compound bookstore was established, by applying 3 research tools of service design to 3 design elements of interior design. Thirdly, the case was analyzed in the preliminary analysis framework to find out the detailed process of the interaction between the customer and the bookstore, the touchpoint and the interior design project, to find out the blind spots in design, and put forward the solutions. Finally, after being refined, a compound bookstore interior design model based on the concept of service design was established. This model can be used to test the design content and service quality of the interior functional area of the compound bookstore, and to find out the design blank points.
Keywords
Compound bookstore; Interior; Service design; Persona; Customer journey map; Touchpoint;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 X. Wang & Y. Ou. (2019). Exploring and Practicing for Display Design Process Under the Service Design Concept: Taking the Aids for Aging Exhibition Hall as an Example. Art & Design, 5(3), 152-161. DOI : 10.4236/adr.2017.53012
2 J. Teixeira, L. Patricio, N. L. Nunes, L. Nobrega, R. P. Fisk, & L. Constantine. (2012). Customer experience modeling: from customer experience to service design. Journal of Service Management, 23(3), 362-376. DOI : 10.1108/09564231211248453   DOI
3 C. L. Teng. (2010). Touch the Service Touchpoints. Art & Design, 206(6), 13-17. DOI : 10.16272/j.cnki.cn11-1392/j.2010.06.045
4 L. Miao. (2018). De-Bookstore: The Contextual Strategies and Practices of Physical Bookstore Transformation. EdItorlal Friend, 2018(11), 37-41. DOI : 10.13786/j.cnki.cn14-1066/g2.2018.11.007
5 S. S. lee. (2017). A Case Study of Bandi&Luni's Bookstore Using an Online to Offline(O2O) Service Design. Korea Society of Industrial Information Systems, 22(1), 117-126. DOI : 10.9723/jksiis.2017.22.1.117   DOI
6 C. Ming & M. Tong. (2019). Cultural Socialization: A Probe into the Transformation of Physical Bookstores against the Background of New Retailing. EdItorlal Friend, 3, 28-33. DOI : 10.13786/j.cnki.cn14-1066/g2.2019.3.005
7 H. WEI. (2019). Service design-driven revolution: the secret that triggers users to follow Chinese Edition. Beijing : Mechanical Industry Press.
8 S. Pichai. (2019). Google Search [Online]. https://www.google.com/webhp
9 C. Whitten(2019). WikiTree. https://namu.wiki/w/YES24#s-7.1.1
10 S. H. Choi. (2019). Munhwa Bangsong Jusik Hoesa. [Online]. http://www.munhwa.com/news/view.html?no=2019051601032312000001
11 Culture Foundation. (2019). Culture Foundation. [Online]. http://www.f1963.org/ko/ch.yes24.com/Culture/en/
12 S. H. Kim. (2019). YES24. http://www.yes24.com/
13 G. Jjan(2017). Busan Second-hand bookstore Yes24@F1963 Terra Rosa, NAVER Blog. http://blog.naver.com/PostView.nhn?blogId=capzzang70&logNo=221109614978
14 S. Kim. (2018). Yes24 F1963 Bookstore found 600,000 people in one. Daily economy MBN [Online]. https://www.mk.co.kr/news/culture/view/2018/09/553663/
15 B. S. Cho, D. Y. Kwon, H. Y. Choi, M. Shin & Y. J. Cha. (2018). F1963 Former Koryo Steel Factory that was reborn as a Cultural Space. Seoul Metropolitan Government [Online]. http://www.seouldesign.or.kr/board/30/post/102406/detail?menuId=
16 S. K. Kim. (2019). 'The Bookstore, the Transformation into a Conceptual Culture Space'... Innocean Announces Big Data Report. BrandBrief [Online]. http://www.brandbrief.co.kr/news/articleView.html?idxno=1550
17 B. Schauer. (2019). Service Design. Interaction Design Foundation [Online]. https://www.interaction-design.org/literature/topics/service-design.
18 A. Polaine, L. Vlie & B. Reason. (2013). Service Design: From Insight to Implementation. New York : Rosenfeld Media.
19 L. G. Zomerdijk & C. A. Voss. (2010). Service Design for Experience-Centric Services. Journal of Service Research, 13(1), 67-82. DOI : 10.1177/1094670509351960   DOI
20 K. M. Bae, C. J. Bae & Y. S. Kim. (2018). Practical Use of Service Design, Personas: A Case Study on Alchon, a Franchise Small Restaurant. Korea Citation Index, 8(4), 55-63. DOI : 10.21742/AJMAHS.2018.04.17