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http://dx.doi.org/10.15207/JKCS.2018.9.9.217

A study on the effect of ERP Construction strategy and IT Consulting Service Quality on Performance  

Ha, Tae-Yong (Dept. of Smart Convergence Consulting, Hansung University)
You, Yen-Yoo (Division of Smart Management Engineering, Hansung University)
Publication Information
Journal of the Korea Convergence Society / v.9, no.9, 2018 , pp. 217-228 More about this Journal
Abstract
It is aimed at providing a guide for effective ERP implementation strategy in view of the need for differentiation and cost advantage strategy from competitors in introducing ERP centered on SMEs. The results show that differentiation and cost superiority and service quality are dependent on the introduction performance and mediating effect. First, the differentiation or cost advantage strategy supports the previous research results in financial performance. However, in the differentiation strategies, only the non-financial aspects were noted. Second, the differentiation and cost advantage strategy were analyzed to have financial performance only in the assurance of service quality factor and the remaining service quality was not significant in the introduction performance. Third, the mediating effect of consulting service quality was analyzed in terms of differentiation or cost advantage Did not do it. In conclusion, system construction is different from financial perspective in terms of construction strategy. In service quality factor, it affects the confidence that supplier provides, knowledge and confidence, and ability to give faith.
Keywords
ERP; IT Consulting; Quality of Service; Implemattion strategy; performance;
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