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http://dx.doi.org/10.15207/JKCS.2018.9.8.343

Convergence Research on Emotional Labor, Professionalism, Social Support, and Performance of Nurses in Clinical Field  

Koh, Myung Suk (Department of Nursing, Sahmyook University)
Lee, Hyunsook Zin (Department of Nursing, Kyungdong University)
Kim, Mi Jung (Department of Nursing, Sahmyook University)
Publication Information
Journal of the Korea Convergence Society / v.9, no.8, 2018 , pp. 343-353 More about this Journal
Abstract
The purpose of this study was to identify the effects of clinical nurses' emotional labor and professionalism, and verify the moderating effects of social support on nursing performance. A survey was conducted with 230 nurses working in general hospitals using self-reporting questionnaires in Seoul. It was found that the number of years in current department, professionalism, social support, and deep acting of emotional labor were affecting nursing performance. Social support perceived by clinical nurses moderates the deep acting of emotional labor and it positively influenced nursing performance. Results of this study indicate that nurse managers should focus on increasing nurses' professionalism and social support, and create working environments where nurses do more deep acting of emotional labor in order to increase nursing performance. This study contribute nurse managers to recognizing the impact of emotional labor, professionalism, and social support on nursing performance. Practical programs for increasing clinical nurses' professionalism, social support and decrease emotional labor is required to be developed in further research.
Keywords
Nursing performance; Emotional stress; Nurse; Professionalism; Social support;
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