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http://dx.doi.org/10.15207/JKCS.2018.9.6.251

Influence of Interaction Effects of Emotional Labor and Burnout on the Turnover Intention of Nursery Workers Based on Competing Value Frameworks Model  

Sihn, Young Il (Oracle Institute for Social Science)
Publication Information
Journal of the Korea Convergence Society / v.9, no.6, 2018 , pp. 251-259 More about this Journal
Abstract
The purpose of this study is to investigate the moderating effect of burnout on the relationship between emotional labor and turnover intention of nursery teachers. For this study, 296 teachers in nursery centers were surveyed. The data were analyzed by moderated regression analysis using SPSS V22.0 program using mean centering method. The results of the study are as follows. First, expressive emotional labor affects turnover intention and internal emotional labor did not affect turnover intention. Second, the factors that have the greatest influence on turnover intention were identified as burnout. Third, the interaction effect between burnout and deep emotional labor showed a similar moderation effect on turnover intention. Based on these results, the policy and practical measures to alleviate the burnout of the nursery teachers were suggested, and the ways of managing turnover intention by utilizing the interaction effect of the teacher burnout and deep emotional labor were suggested.
Keywords
Emotional labor; Burnout; Interaction effect; Turnover intention; Competitive value frameworks;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
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