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http://dx.doi.org/10.15207/JKCS.2018.9.1.067

A Convergence Study on the Structural Relationships among Emotional Labor and Work Performance of Information Security Professionals  

Lee, Hang (Department of Global Economics, Gachon University)
Kim, Joon-Hwan (Department of Paideia, Sungkyul University)
Publication Information
Journal of the Korea Convergence Society / v.9, no.1, 2018 , pp. 67-74 More about this Journal
Abstract
The purpose of this study was to analyze the structural relationship among emotional labor and work performance of information security professionals. To this end, we conducted a questionnaire survey on 176 security workers and analyzed the collected data using structural equation modeling (SEM). It was found that the frequency of emotional display was positively related to deep acting and surface acting. Also, the intensity and variety of emotional display was positively related to deep acting and surface acting. In addition, deep acting had a positive relationship with work performance and surface acting had an significantly positive relationship with work performance. The results of this study are meaningful to understand the influence of the emotional aspect of security workers on work performance. Therefore, the overall findings suggest that the training programs and education for the improvement of emotional labor capacity of deep acting are continuously required.
Keywords
Emotional Labor; Deep Acting; Surface Acting; Work Performance; Information Security Professionals;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
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