1 |
Bitner, M. J. 1992. Service scape : The Impact of Physical Surroundings on Customers and Employees. Journal of Marketing. 56(3): 57-71.
DOI
|
2 |
Choi, S. M. 2007. Impact of Customer Perception of the Physical Environments of Hotel Restaurants on Customer Satisfaction, Repurchase Intention and Recommendation Intention. Sejong University. Ph.d. diss.
|
3 |
Filliatrault, P. and J. R. B. Ritchie. 1988. The Impact of Situational Factors on the Evaluation of Hospitality Services. Journal of Travel Research. 27(4): 29-37.
DOI
|
4 |
Hellier, P. K., G. M. Geursen., R. A. Carr and J. A. Rickard. 2003. Customer repurchase intention: A general structural equation model. European Journal of Marketing. 37(11/12): 1762-1800.
DOI
|
5 |
Heo, C. R. 2008. Dining out in the Franchise Brand Impact of Consumer Purchase Behavior. Kyonggi University. Master's Thesis.
|
6 |
Keller, K. L. 1993. Conceptualizing, Measuring, and Managing Customer-Based Brand Equity. Journal of Marketing. 57(1): 1-22.
DOI
|
7 |
Kim, K. G. 2012. The Influence of Restaurant Customers' Franchise Recognition on Store Image, Trust and Loyalty. Dankook University. Master's Thesis.
|
8 |
Kwon, T. Y. 2011. The Physical Environment of the Korean Restaurant Franchise Influencing Brand Royalty and Behavior. Sejong University. Master's Thesis.
|
9 |
Lee, J. S. and E. K. Kim. 2003. The Relationship Among Image, Guests' Satisfaction, and Brand Loyalty of Family Restaurant. Tourism & Leisure Research. 15(2): 99-118.
|
10 |
Lee, K. J. 2005. Research on Marketing Strategy Family Restaurants Contingent on Consumers' Choice Factors. Kyonggi University. Master's Thesis.
|
11 |
Ryu, K., H. Han and T. H. Kim. 2008. The Relationships Among Overall Quick-casual Restaurant Image, Perceived Value, Customer Satisfaction, and Behavioral Intentions. International Journal of Hospitality Management. 27(3): 459-469.
DOI
|
12 |
Cadotte, R. and N. Turgeon. 1988. Key Factors in Guest Satisfaction. The Cornell H.R.A. Quarterly. (Feb): 45-51.
|
13 |
Chaudhuri, A. and M. B. Holbrook. 2001. The Chain of Effects from Brand trust and Brand Affect to Brand Performance: The Role of Brand Loyalty. Journal of Marketing. 65(2): 81-93.
DOI
|
14 |
Aaker, D. A. 1991. Managing Brand Equity: Capitalizing on the Value of a Brand Name. New York: Free Press. pp. 39-55
|
15 |
Oliver, R. L. 1999. Whence Consumer Loyalty?. Journal of Marketing. 63(specialissue): 33-44.
|
16 |
Reichheld, F. F. 1993. Loyalty-based Management. Harvard Business Review. 71(2): 64-73.
|
17 |
Keaveney, S. M. 1995. Customer Switching Behavior in Service Industries : An Exploratory Study. Journal of Marketing. 59(2): 71-82.
DOI
|
18 |
Seong, N. E. 2012. The Effect of the physical Environment Customers' Satisfaction and Behavioral Intention on Small Bakery Cafes. Sejong University. Master's Thesis.
|
19 |
Yhang, W. J. and H. J. Park. 2000. A Study on the Relationship of the Fast Food Selection Attributes and the Use Behaviors. Tourism & Leisure Research. 12(2): 107-122.
|
20 |
Yi, Y. J. and W. C. Kim. 1998. The Influence of Physical Environment of Service Quality Perception : A Comparative Study. Marketing Research. 13(1): 61-86.
|
21 |
Yoo, Y. J. 1999. A Study on the Selection Attributes According to the Use Types of Family Restaurants -With the main focus on the Taegu Area-. Tourism & Leisure Research. 11(1): 45-56.
|