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http://dx.doi.org/10.14408/KJEMS.2013.17.2.065

The experience of violence and turnover intention of female 119 emergency medical technicians  

Kim, Hee-Jung (Graduate School of Chonnam National University)
Choi, Eun-Sook (Department of Emergency medical service, Kongju National University)
Publication Information
The Korean Journal of Emergency Medical Services / v.17, no.2, 2013 , pp. 65-76 More about this Journal
Abstract
Purpose : The purpose of this study was to provide an appropriated direction for fire service organizational management by analyzing the violence experiences and turnover intention of female 119 emergency medical technicians (119 EMT) in Korea. Methods : The questionaries were obtained from 415 female 119 EMT in Korea from April 27 to March 8 in 2009. The collected data were analyzed with SPSS WIN 19.0 program. Results : Female 119 EMTs experienced 94.9%-verbal insults, 57.1%-violence aggression, 62.89%- potential violence, 32.5%-physical assault. About 76.4% of the subjects experienced to feel shame about the verbal insults. They had a stress level (mean 5.47 out of 10) and about 41.2% was more than seven points. About 39.3% of the subjects responded turnover intention. Conclusion : We proposed the preventive program against violence as well as critical incident stress debriefing. These results are expected to be useful in making human resource management plans to lower turnover intention.
Keywords
Violence experience; Female 119 emergency medical technician; Turnover intention;
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