Browse > Article
http://dx.doi.org/10.5143/JESK.2012.31.6.793

What are the Problems to Improve the Affective Quality using Six Sigma Process?  

Choe, Jaeho (Department of Industrial & Management Engineering, Daejin University)
Publication Information
Journal of the Ergonomics Society of Korea / v.31, no.6, 2012 , pp. 793-800 More about this Journal
Abstract
Objective: This study investigated the problems that could be faced with when engineers try to improve the affective quality using the DMAIC model. Background: Affective quality is considered one of the most influential factors for the competitive power of consumer products and many engineers make effort to improve the affective quality. Since the Six Sigma process is effective and wide-used method for quality improvement, it can also be used to improve the affective quality. However six sigma tools cannot be directly used for affective quality because of the subjective and qualitative characteristics of the human affection. Method: Investigate the goals, processes and key factors of DMAIC model and find the difficulties to use six sigma tools for the affective quality. Results: Most of the problems arise from measuring and quantifying the human affective response level and understanding the relationship between the human affective factors. Conclusion: Both the protocol for measuring human affection and the monitoring system to find the affective response change for the product or service are required. Application: The results of this study could be helpful for the engineers not specialized in ergonomics to improve the affective quality in systematic approach.
Keywords
Affective quality; Affective engineering; Six Sigma process; DMAIC;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
1 Park, K. S., Aesthetic Engineering and Aesthohysiology, Yeongji Moonhwasa, Seoul, Korea, 2000.
2 Chen, X., Barnes, C., Childs, T., Henson, B. and Shao, F., Materials' tactile testing and characterisation for consumer products' affective packaging design, Materials and Design, 30, 4299-4310, 2009.   DOI
3 Chen, X., Shao, F., Barnes, C., Childs, T. and Henson, B., Exploring relationships between touch perception and surface physical properties, International Journal of Design, 3(2), 67-76, 2009.
4 Gescheider, G. A., Psychophysics: The Fundamentals, 1997.
5 Choe, J., How can we approach the Affective Quality?, JKIIE, in processing, 2012.
6 Koo, K. M., Lee, J. H., Kim, J. M. and Park, J. N., Evaluation of steering emotional quality with Intermediate Shaft Assembly according to Types and condition in steering system, Proc. Conf. on KSAE, 2501 -2508, 2009.
7 Jeong, S-H., Development a self-report questionnaire-type scale for measuring user's emotions while using a product, Korean Journal of the Science of Emotion and Sensibility, 10(3), 403-410, 2007.
8 Jin, B. S., Cho, K. Y., Ji, Y. G., Cho, G. S., Kim, G. R. and Lee, H. C., A Study on Usability Evaluation with QFD on Customers' Sensation of Dishwasher, Journal of the Ergonomics Society of Korea, 26(3), 101 -109, 2007.   DOI
9 Jun, I. K., Choi, J. M., Kim, S. H., Shin, S. H., Shin, K. S. and Joo, Y. D., The Status and Causes of the Occurrence of BSR Phenomenon in Automotive Components, Proc. Conf. on KSME, 1442-1447, 2010.
10 Jung, H. I., Park, T. S., Lee, B. H., Yun, S. H., Lee, W. Y. and Kim, W. B., Recent Trend in Measurement Techniques of Emotion Science, Korean Journal of the Science of Emotion and Sensibility, 13(1), 235-242, 2010.
11 Shankar, R., Process Improvement Using Six Sigma - A DMAIC Guide, ASQ Quality Press, 2009.
12 Lee, J. H., Lee, C., Kim, I. K. and Yun, M. H., Development of a Ride comfort Model for Korea Train eXpress (KTX) Passengers, Journal of the Ergonomics Society of Korea, 26(1), 87-92, 2007.   DOI
13 Nagamachi, M., Kansei engineering as a powerful consumer-oriented technology for product development, Applied Ergonomics, 33, 289 -294, 2002.   DOI   ScienceOn
14 Park, S. G., Kim, H. S., Oh, J. E., Bae, C. Y. and Lee, B. H., The Standardization of Sound Quality evaluation method for the vehicle interior noise, Proceedings of the Korean Society for Noise and Vibration Engineering Conference, 2007.
15 Suh, S. W. and Lee, C. G., The emotional sensibility estimation system for drum washer, Proc. Conf. on KIEE, 627-628, 2009.   DOI   ScienceOn
16 Kwak, S. B., Moon, C. S., Yun, S. H., Lee, H. Y. and Choi, K. N., The study of crash pad which applied multi color one shot technology, Proc. Conf. on KSAE, 2027-2030, 2010.   DOI
17 Yun, M. H., Han, S. H., Hong, S. W. and KIM J. S., Incorporating user satisfaction into the look-and-feel of mobile phone design, Ergonomics, 46, 1423-1440, 2003.   DOI   ScienceOn