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http://dx.doi.org/10.9717/kmms.2020.23.3.460

A Study on the Simulation Model for Outpatient Waiting Time Reduction  

Chung, Tae Joon (Graduate Program of Biomedical Engineering, Yonsei University)
Yoon, Jin Sook (Dept. of Ophthalmology, Institute of Vision Research Yonsei University College of Medicine)
Yoo, Sun Kook (Dept. of Medical Engineering, Yonsei University College of Medicine)
Publication Information
Journal of Korea Multimedia Society / v.23, no.3, 2020 , pp. 460-467 More about this Journal
Abstract
The medical service, accompanied by various disease and disease of modern people, must collect various information about patients through various tests, and demand continued to increase. As a result, interest in waiting time for medical services is rising, and various studies are underway to reduce waiting time. However, medical procedure is complex and diverse in the procedure of the services need to be conducted for each procedure. In this study, we are going to propose ways to improve the waiting time of the test procedures that are basically experienced by outpatients through the simulation experimental method. Based on the actual measurement data, the Arena Simulation program was used to implement the hospital's ophthalmic examination model and alternative model. Through this analysis, the waiting time of the examination procedure, the size of the queue, and density of the waiting room were analyzed.
Keywords
Medical Service; Outpatients Waiting Time; Simulation; Queue Length; Density Degree;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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