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http://dx.doi.org/10.9717/kmms.2019.22.4.502

The Issue-network: A Study of New User Research Method in the Context of a Car Navigation Design  

Kim, Dongwhan (Institute of Communication Research, Seoul National University)
Lee, Dongmin (Program in Cognitive Science, Seoul National University)
Ha, Seyong (Dept. of Computer Science, University of Toronto)
Lee, Joonhwan (Dept. of Communication, Seoul National University)
Publication Information
Journal of Korea Multimedia Society / v.22, no.4, 2019 , pp. 502-514 More about this Journal
Abstract
Existing user research methods are subject to a variety of research conditions such as the amount and variety of data collected and the expertise of the facilitator of a group research session. In this study, we propose a new user research methodology using an 'Issue-Network' system, which is developed based on the theory and methods of social network analysis. The Issue-Network is designed to define problem spaces from the issues raised by users in a group research session in a form of an interactive network graph. The system helps to break out of ordinary perspectives of looking into problem spaces by enabling an alternative and more creative way to connect issues in the network. In this study, we took a case study of generating the Issue-Network on behalf of the problems raised by users in various driving-related situations. We were able to draw three navigation usage scenarios that cover relatively important problem spaces: safety and being ready for the unexpected, smart navigation and notifications, making use of the spare time. In the future, the Issue-Network system is expected to be used as a tool to identify problems and derive solutions in group research sessions involving a large number of users.
Keywords
Issue-network; Information Visualization; Interactive Graph; Social Network Analysis; Research Methodology; Problem Space; Human-computer Interaction;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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