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http://dx.doi.org/10.9717/kmms.2018.21.6.685

BPR Consulting applying New Customer Value Innovation Requirements Engineering Process  

Han, Kwang-Shin (Dept. of Information Systems, Pukyong Nat. Univ.)
Park, Man-Gon (Dept. of IT Convergence and Application Engineering, PuKyong Nat. Univ.)
Publication Information
Journal of Korea Multimedia Society / v.21, no.6, 2018 , pp. 685-697 More about this Journal
Abstract
(Most companies that perform BPR have not achieved satisfactory results or have not performed successful BPRs. There are many reasons for this, but the most important one has caused problems that do not accurately reflect the requirements of various stakeholders. In this paper, we will apply the BPR consulting methodology to a new value innovation requirements engineering process based on the Blue Ocean strategy, which is a way to create a new market without competition by customerizing potential customers by satisfying new customer expectations and needs. This paper uses a requirements engineering process that can generate customer value by applying the ERRC(Erasure Reduce Raise Create) analysis method, which is the core of the Blue Ocean Strategy Framework[1,2]. We will also apply the Six Sigma DFSS (Design For Six Sigma) methodology to improve quality and process through quantitative and systematic analysis. The proposed approach was presented to the BPR consulting to present a practical case, and the results of the empirical analysis of the system user to validate the results of BPR consulting.
Keywords
Business Process Reengineering (BPR); Requirements Engineering; Blue Ocean Strategy; Value Innovation; Requirements Redefinition; ERRC Analysis; DFSS(Design For Six Sigma); QFD(Quality Function Deployment); Axiomatic Design;
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Times Cited By KSCI : 2  (Citation Analysis)
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