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Noh JR. Relationship of nurse's nonverbal communication to patient satisfaction at hospital. Catholic University of Pusan. Dissertation of Master's Degree. 2012.
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Kim JH. The effect of nonverbal communication by service workers on customer satisfaction: focused on beauty-industry businesses. Daejeon University. Dissertation of Master's Degree. 2004.
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Lee SH, Choi KS, Kang MG et al. Measuring expectations in assessment of consumer satisfaction by SERVQUAL. Korean J Health Policy Admin. 2000;10(3):155-68.
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Lee JH, Choi JM. A study on the relationship between patient's medical communication, reliance and satisfaction to dental hygienist. J Korean Soc Dent Hyg. 2012;12(5):1017-27.
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Kim MJ. Study on the factors influencing doctor's communication styles: Individual characteristics and patient-centered trait. Korean J Journal Commun Stud. 2009;53(3):146-72.
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Kim YK, Seo MS. The impact of the nonverbal communication of the medical service provider on the customer satisfaction and customer behavior. J Consumpt Cult. 2006;9(3):155-84.
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Lee YS. A study on the relationship between the nurse's communication and outpatient's trust, satisfaction. Ewha Womans University. Dissertation of Master's Degree. 2011.
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Jung OK, Kim IK, Park C. The effects of service expertise on customer satisfaction, trust, and loyalty. Academy of Customer Satisfaction Management. 2011;13(1):57-79.
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Lee SY, Choi SH, Ha KJ et al. An investigation study on the role and performance ability of physical therapists in the community care system for elderly. J Kor Phys Ther. 2020;32(4):266-71.
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Lee HJ, Song JM. Development of the korean version of ICF e-learning tool. J Kor Phys Ther. 2019;31(2):88-93.
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Lee BM. A study on the plan to make physical therapists practice more efficiently in Korea. Yongin University. Dissertation of Master's Degree. 2001.
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Cho JE. Effect of non-verbal communication of airline service providers on service quality perception & satisfaction. J Korea Academic Society of Tourism Management. 2018;33(5):221-36.
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Park SD. The effect of doctors communication style in clinic and outpatient gender on the nature of medical customers word of mouth. Pukyong National University. Dissertation of Master's Degree. 2012.
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Son SM. Dose motor Inhibition response training using stop-signal paradigm influence execution and stop performance?. J Kor Phys Ther. 2020;32(2):70-4.
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Lee DW. A conversational analysis of 'doctor-patient' communication: in search of the interpersonal communication problems and solutions. Korean J Journal Commun Stud. 2000;45(1):232-65.
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Oh MY. Factor analysis on evaluating the communication competence of the panelist forum: focused on analysis of factors of nonverbal communication. Chungang University. Dissertation of Doctorate Degree. 2001.
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Ben-Sira Z. Affective and instrumental components in the physician-patient relationship: An additional dimension of interaction theory. JHSB. 1980;21(6):170-80.
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Lee JS. The effects of nonverbal communication of service encounters on guest satisfaction and service loyalty: focused on hotel. KSMS. 2008;9(1):25-46.
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Park J, Kim DH. The effects of medical doctors communication styles and nonverbal communication elements on patients satisfaction and revisiting intention: Implication of CEO from hospital. Journal of CEO and Management Studies. 2016;19(2):121-38.
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Kim YK, Yu JP. A study on verbal and non-verbal communication of medical service provider. J Korea Service Management Society. 2008;9(1):225-58.
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