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http://dx.doi.org/10.4275/KSLIS.2021.55.1.251

A Study on the Development of Performance Indicators for the National Library of Korea using Balanced Scorecard(BSC)  

Kim, Suejeong (이화여자대학교 문헌정보학과)
Cha, Mikyeong (이화여자대학교 문헌정보학과)
Publication Information
Journal of the Korean Society for Library and Information Science / v.55, no.1, 2021 , pp. 251-283 More about this Journal
Abstract
As a national library, the National Library of Korea is responsible for collection, provision, and preservation of national knowledge, information, and cultural heritage. This study aims to develop performance indicators as a rational tool to improve management of the National Library of Korea for its continuous growth and development. The performance indicators are based on the BSC(Balanced Scorecard), which is useful for linking the organization's strategies in response to changes in the library environment with performance measurement. As a result, 4 BSC-based perspectives (① Resources, Access, Infrastructure Perspective, ② Usage Perspective, ③ Efficiency Perspective, ④ Potential and Growth Perspective), 19 key success factors, and 71 performance indicators were developed for the National Library of Korea. Also, differences in perception of performance indicators by ranks and job duties at the National Library of Korea were analyzed.
Keywords
National Library of Korea; National Library; National Representative Library; Performance Indicators; Balanced Scorecard, BSC; National Library Strategy;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
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