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http://dx.doi.org/10.4275/KSLIS.2014.48.2.399

The Influence of the Library Manager's Communication Ability on Job Performance and Role-Conflict of the Library Staff  

Cho, Chan-Sik (동덕여자대학교 문헌정보학과)
Choi, Hang-Sok (동덕여자대학교 경영학과)
Publication Information
Journal of the Korean Society for Library and Information Science / v.48, no.2, 2014 , pp. 399-414 More about this Journal
Abstract
The library manager's communication ability can influence organizational management because the types and ways of organizational management is carried out can be determined by the manager's communication ability. In that, this study intends to examine the influence of the library manager's communication ability on job performance and role-conflict of the library staff. To do so, on top of the conceptual framework of communication and the library as an organization, this study builds theoretical underpinnings on the library manager's communication ability, job performance and role-conflict of the library staff. Using a questionnaire survey method, this study surveys 127 library staff from 8 public libraries in Seoul, statistically analyzes the response through the SPSS20 statistical package, and examines the relationship between and among the variables. Based on the analysis, a discussion on the influence of the library manager's communication ability on job performance and role-conflict of the library staff follows.
Keywords
Library Management; Communication Ability; Job Performance; Role-Conflict; Library Manager;
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