Browse > Article
http://dx.doi.org/10.4275/KSLIS.2011.45.1.287

A Study on User Satisfaction with e-Book Services in University Libraries  

Nam, Young-Joon (중앙대학교 문헌정보학과)
Choi, Sung-Eun (중앙대학교 BK21)
Publication Information
Journal of the Korean Society for Library and Information Science / v.45, no.1, 2011 , pp. 287-310 More about this Journal
Abstract
This research surveyed college students in Korea on their satisfaction for e-book services provided by university libraries. Their usage behavior was investigated, and the satisfaction rate for e-book usage and its service quality were analyzed to comprehend the status of e-book usage. The analysis showed that overall satisfaction for e-book service of university libraries was 2.93 on average. Moreover, the more frequently a student used the service, the more satisfied the student was; junior/senior-level and graduate school student groups showed higher satisfaction for e-book service than freshman and sophomore students. The most influential factor for satisfaction based on the e-book service quality was the content of the service, followed by the library support service system. Based on the findings, reinforcement of library public relations and user education, and the maintenance of the variety and up-to-date status of the contents were proposed to stimulate future university library e-book services.
Keywords
Electronic Book; E-book Service; Satisfaction; User Behavior; Service Quality;
Citations & Related Records
Times Cited By KSCI : 8  (Citation Analysis)
연도 인용수 순위
1 장혜란. 2006. 대학생의 웹기반 전자책 이용에 관한 연구. 정보관리학회지, 23(4): 233-256.(Chang, Hye-Rhan. 2006. “The use of web-based electronic books among undergraduate students." Journal of the Korean Society for information Management. 23(4): 233-256.)   과학기술학회마을   DOI
2 최재표. 2010. 전자출판 산업 육성을 위한 정책 방안. TTA Journal, 130: 34-41.(Choi, Jae-Pyo. 2010. “A strategy rearing the industry of electronic book." TTA Journal, 130:34-41.)   과학기술학회마을
3 황재영. 2007. 디지털도서관의 e-서비스품질이 고객만족도에 미치는 영향. 석사학위논문, 아주대학교 경영대학원, e-비즈니스 MBA.(Hwang, Jae-Young. 2007. Influences of Digital Library E-service Quality on Customer Satisfaction. M.A. Thesis, Ajou University.)
4 대학.연구기관 학술정보통계시스템. [online]. [cited 2011.1.10]. .(Ministry of Education, Science and Technology. [online]. [cited 2011.1.10]. .)
5 Gunter, Barrie. 2005. “Electronic books: A survey of users in the UK.” Aslib Proceedings, 57(6): 513-522.   DOI
6 Rowlands, Ian, Nicholas, David, Jamali, Hamid R., & Huntington, Paul. 2007. “What do faculty and students really think about e-books?" Emerald Group Publishing Limited, 59(6): 489-511.
7 Levine-Clark, Michael. 2006. “Electronic book usage: A survey at the university of Denver." Libraries and the Academy, 6(July): 285-299.   DOI
8 Landoni, Monica & Hanlon, Gillian. 2007. “E-book reading groups: interacting with e-books in public libraries." Electronic Library, 25(5): 599-612.   DOI
9 Shellburne, Wendy Allen. 2009. “E-book usage in an academic library: User attitudes and behaviors." Library Collection, Acquisitions & Technical Services, 33: 59-72.   DOI
10 남영준, 장보성. 2010. 온라인 전자책 보존을 위한 납본제도 개선 방안 연구. 한국문헌정보학회지, 44(4): 435-456.(Jang, Bo-Seong & Nam, Young-Joon. 2010. “Research on improvements of the legal depositsystem for the preservation of online electronic book." Journal of the Korean society for library and information science, 44(4): 435-456.)   과학기술학회마을   DOI
11 남태우, 김진아. 2003. 대학도서관 전자책 서비스에 관한 연구. 정보관리연구, 34(2): 25-53.(Nam, Tae-Woo & Kim, Jin-A. 2003. “A study on the e-book service of university library." Journal of Information Management, 34(2): 25-53.)   과학기술학회마을   DOI
12 장윤금. 2007. 공공도서관 e-서비스 품질평가와 이용자 만족도에 관한 연구. 한국문헌정보학회지, 41(4): 315-329.(Chang, Yun-Keum. 2007. “A study of e-service quality and user satisfaction in public libraries." Journal of the Korean Society for Library and Information Science, 41(4): 315-329.)
13 문화체육관광부. 2010. 전자출판산업 육성방안. 서울: 문화체육관광부.(Ministry of Culture, Sport & Tourism. 2010. The Promotion Plan of Electronic Publishing Industry. Seoul: Ministry of Culture, Sport & Tourism.)
14 박수자. 2002. 국내 e-book 수용에 관한 연구. 석사학위논문, 동국대학교 언론정보대학원, 출판잡지학과.(Park, Soo-Ja. 2001. A Study on the Domestic Acceptability in E-book: Focussing on the Domestic College Student Accepting Behaviour. M.A. Thesis, Dongguk University.)
15 장선화. 2004. 전자책 활용에 영향을 미치는 요인 연구. 박사학위논문, 연세대학교 대학원, 문헌정보학과.(Jang, Seon-Hwa. 2004. A Study on Usability Evaluation Factors for E-book User Interface. Ph.D. diss., Yonsei University.)
16 정진한, 박일종. 2006. 전문대학도서관의 국내 전자책 이용 실태 연구. 한국비블리아학회지, 17(2): 210-222.(Jung, Jin-Han & Park, Il-Jong. 2006. “A study of the using status and environment ofdomestic e-Books in academic libraries of junior colleges." Journal of the Korean Biblia Society for Library and Information Science, 17(2): 210-222.)   과학기술학회마을
17 정진한. 2009. 대학도서관 전자책서비스 활성화 방안에 관한 연구: 대출기록 분석을 중심으로. 한국문헌정보학회지, 43(1): 113-133.(Jung, Jin-Han. 2009. “A study on the scheme to activate an e-book service in academic libraries." Journal of the Korean Society for Library and Information Science, 43(1): 113-133.)   과학기술학회마을   DOI
18 김효선. 2005. 공공도서관의 전자책 서비스에 대한 이용자 만족도와 충성도 연구. 석사학위논문, 충남대학교 대학원, 문헌정보학과.(Kim, Hyo-Sun. 2005. A Study on the User Satisfaction and Loyalty with E-book Servicein Public Libraries. M.A. Thesis, Chungnam National University.)