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http://dx.doi.org/10.5807/kjohn.2015.24.4.259

Affecting Factors of Hospital Nurses' Emotional Labor and Social Support on Organizational Commitment  

Hong, Seongsuk (Hanyang University Medical Center Guri)
Kwon, Myung Soon (Division of Nursing, Hallym University)
Publication Information
Korean Journal of Occupational Health Nursing / v.24, no.4, 2015 , pp. 259-269 More about this Journal
Abstract
Purpose: The study is to identify a correlation among hospital nurses' emotional labor, social support and organizational commitment and to analyze the effects on organizational commitment. Methods: The participants are 300 nurses working at two general hospitals located in Gyeonggi-do, who agreed to join the study. Data collection were done from July to September in 2014. The collected data are analyzed a descriptive statistic, t-test, ANOVA, $Scheff{\acute{e}}$ test, Pearson's correlation coefficient, and multiple regression and SPSS/WIN 15.0 Program was used in the process. Results: Organizational commitment was negatively correlated with emotional works but it was positively correlated with social support. The factors affecting organizational commitment were informational support and evaluative support which were sub-domain of social support as well as level of emotional expression which was a sub-domain of emotional works, their positions and level of education. Conclusion: To increase the level of an organizational commitment, a method of coping in difficult situations and information relating to private assessments is recommended. Also, the organization should prepare a plan that members can properly manage their emotions face-to-face with clients.
Keywords
Emotional labor; Social support; Organizational commitment;
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