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http://dx.doi.org/10.5807/kjohn.2015.24.2.57

Correlations among Emotional Labor, Servant Leadership, and Communication Competence in Hospital Nurses  

Park, Na Kyung (Gangnam Severance Hospital)
Lee, Hyeonkyeong (College of Nursing.Nursing Policy Research Institute, Yonsei University)
Lee, Taewha (College of Nursing.Nursing Policy Research Institute, Yonsei University)
Park, Jeong Sook (Severance Hospital)
Publication Information
Korean Journal of Occupational Health Nursing / v.24, no.2, 2015 , pp. 57-66 More about this Journal
Abstract
Purpose: The purpose of this study was to identify correlations among emotional labor, servant leadership, and communication competence in hospital nurses. Methods: A self-administrated survey was conducted with a convenient sample of 210 nurses, using a structured questionnaire. The data were analyzed by descriptive statistics, t-test, ANOVA, and Pearson's correlation coefficient using SPSS/WIN 20.0 program. Results: The mean emotional labor score was $3.4{\pm}0.60$. There was very strong and negative correlation between emotional labor and servant leadership (r=-.896, p<.001). Communication competence was positively correlated with servant leadership (r=.298, p<.001) and moderately and negatively correlated with both frequency of emotional labor (r=-.166, p=.016) and the degree of attention to emotional expression (r=-.143, p=.039). Conclusion: As a strategy to reduce emotional labor of hospital nurses, the findings suggest training programs for nurses to enhance servant leadership and communication competence.
Keywords
Emotional labor; Leadership; Communication;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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