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http://dx.doi.org/10.5807/kjohn.2012.21.3.175

Relationship between Nurse Managers' Facilitative Communication and Nurses' Self-esteem  

Jeong, Hee Shim (Department of Nursing, The Catholic of Uijeongbu ST. Mary's Hospital)
Choi, So Eun (Department of Nursing, Nambu University)
Kim, Sang Dol (Department of Nursing, Koje College)
Publication Information
Korean Journal of Occupational Health Nursing / v.21, no.3, 2012 , pp. 175-183 More about this Journal
Abstract
Purpose: The purpose of this study was to investigate the relationship between nurse managers' facilitative communication as perceived by nurses and nurses' self-esteem. Methods: The subjects were 256 staff nurses at B hospital of C University in Kyeonggi-do. The data were collected between December 1, 2009 and January 12, 2010. The collected data were analyzed using the SAS program through t-test, ANOVA, Scheff$\acute{e}$ test, Pearson's correlation coefficients. Results: Nurses' self-esteem was higher when nurse managers perceived them as facilitative communicators in empathic understanding and genuineness subgroup of facilitative communication (p<.05). There was a positive correlation between nurse managers' facilitative communication and nurses' self-esteem(r=.15, p=.015). Also there was a positive correlation among the nurse managers' facilitative communication subgroups, empathic understanding; genuineness; concreteness(r=0.18, p=.004; r=0.18, p=.003; r=0.19, p=.002) and nurses' self-esteem. Conclusion: Nurse managers are in need of facilitative communication. Therefore, job education and training for improving nurse managers' communication skills particularly related to empathic understanding, genuineness and concreteness are required.
Keywords
Nurses; Facilitative communication; Self-esteem;
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