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Differences in the social presence of instructor by instructor's social intervention and its effects on learning satisfaction in an online university  

Lee, Euikil (고려사이버대학교 평생교육학과)
Kim, Yun-Jung (고려사이버대학교 사회복지학과)
Publication Information
The Journal of Korean Association of Computer Education / v.18, no.3, 2015 , pp. 69-78 More about this Journal
Abstract
This study aims to analyze differences in the social presence of instructor by instructor's social intervention, the effects of the social presence of instructor on learning satisfaction, and learner characteristics related to the social presence of instructor. Data including subjects' demographic information, interactions, social presence of instructor, social presence of the course, and learning satisfaction were collected from 119 adult learners in an online university in Korea. The main findings of this study are as follows. First, the social presence of instructor was higher in the higher-aged group or active group on intranet message board than the lower-aged group or inactive group on the board. Second, instructor's social intervention increased the level of perceived social presence of instructor. However, the active group on the board has shown the highest level of perceived social presence of instructor, without instructor's social intervention. Third, there was a high correlation between instructor's social intervention and the social presence of instructor, while the variables affecting learning satisfaction were the social presence of instructor and social presence of the course. From the results of this study, it is suggested that instructors' social interventions be provided systematically for those who are not active in social interaction to enhance their learning satisfaction.
Keywords
online university; social presence of instructor; social presence; social intervention; learning satisfaction;
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