Browse > Article
http://dx.doi.org/10.7838/jsebs.2014.19.2.125

The Effect of the Precedential Factors on the SNS User's Revisit and Switching Intention  

Yang, Chang-Gyu (Administration Part, Gyeonggi Tourism Organization)
Lee, Choong-Kwon (College of Business Administration, Keimyung University)
Huang, Yunchu (College of Business Administration, Keimyung University)
Publication Information
The Journal of Society for e-Business Studies / v.19, no.2, 2014 , pp. 125-142 More about this Journal
Abstract
Previous research about SNS users' intention was mainly focused on revisit intention, while this study reaches a research conclusion by considering both revisit and switching intention. According to the research result, (1) social interaction and SNS addiction influence other precedential factors; (2) enjoyment and usefulness increase SNS users' revisit intention; (3) SNS users would not consider switching to another SNS even they have negative opinions about their current SNS. This research result implies that, for SNS enterprises to dominate market, it is required to provide services so that SNS users can actively participate on social interaction activities, and a strategy is necessary to attract and turn SNS users with negative opinions into active participants.
Keywords
Social Network Service(SNS); Social Interaction; SNS Addiction; Migration Theory;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
연도 인용수 순위
1 Zhou, T., "Understanding continuance usage of mobile sites," Industrial Management and Data Systems, Vol. 113, No. 9, pp. 3-3, 2013.
2 Wenbo, S., Jang I. J., and Yoo, H. S., "A improved authentication protocol for the forward security," The Journal of Society for e-Business Studies, Vol. 12, No. 4, pp. 17-27, 2007.   과학기술학회마을
3 Wikipedia, Social media, http://en.wikipedia.org/wiki/Social_Media, 2013.
4 Zheng, Y., Xie, X. and Ma, W. Y., "Geolife : A collaborative social networking service among user, location and trajectory," IEEE Data Engineering Bulletin, Vol. 33, No. 2, pp. 32-40, 2010.
5 Zhou, T., Li, H., and Liu, Y., "The effect of flow experience on mobile sns users' loyalty," Industrial Management and Data Systems, Vol. 110, No. 6, pp. 930-946, 2010.   DOI   ScienceOn
6 Zhou, T. and Lu, Y., "Examining mobile instant messaging user loyalty from the perspectives of network externalities and flow experience," Computers in Human Behavior, Vol. 27, No. 2, pp. 883-889, 2011.   DOI   ScienceOn
7 Singh, J., "Consumer complaint intentions and behavior : Definitional and taxonomical issues," The Journal of Marketing, Vol. 52, No. 1, pp. 93-107, 1988.   DOI   ScienceOn
8 Spielberger, C. D. and Sarason, I. G., Stress and emotion : Anxiety, anger and curiosity, CRC Press, 2005.
9 Stephen, A. T. and Toubia, O., "Deriving value from social commerce networks," Journal of Marketing Research, Vol. 47, No. 2, pp. 215-228, 2010.   DOI   ScienceOn
10 Subrahmanyam, K., Reich, S. M., Waechter, N. and Espinoza, G., "Online and offline social networks : Use of social networking sites by emerging adults," Journal of Applied Developmental Psychology, Vol. 29, No. 6, pp. 420-433, 2008.   DOI
11 Suh, K. H. and Cho, S. H., "An exploratory study on factors related with sns addiction proneness : Focus on covert narcissism, self-presentational motivation, and sense of alienation," The Korean Journal of Health Psychology, Vol. 18, No. 1, pp. 239-238, 2013.   DOI
12 Tian, Y., Srivastava, J., Huang, T., and Contractor, N., "Social multimedia computing," Computer, Vol. 43, No. 8, pp. 27-36, 2010.
13 Van der Heijden, H., "User acceptance of hedonic information systems," MIS quarterly, Vol. 28, No. 4, pp. 695-704, 2004.   DOI
14 Roblyer, M., McDaniel, M., Webb, M., Herman, J., and Witty, J. V., "Findings on facebook in higher education : A comparison of college faculty and student uses and perceptions of social networking sites," The Internet and Higher Education, Vol. 13, No. 3, pp. 134-140, 2010.   DOI   ScienceOn
15 Van Slyke, C., Ilie, V., Lou, H., and Stafford, T., "Perceived critical mass and the adoption of a communication technology," European Journal of Information Systems, Vol. 16, No. 3, pp. 270-283, 2007.   DOI   ScienceOn
16 Oliver, R. L., "A cognitive model of the antecedents and consequences of satisfaction decisions," Journal of Marketing Research, Vol. 17, No. 4, pp. 460-469, 1980.   DOI   ScienceOn
17 Park, S. C. and Chung, N. H., "Mediating effects of users' involvement in an online travel community," Korean Journal of Hotel Administration, Vol. 22, No. 1, pp. 191-212, 2013.
18 Roca, J. C., Chiu, C. M., and Martinez, F. J., "Understanding e-learning continuance intention : An extension of the technology acceptance model," International Journal of Human-Computer Studies, Vol. 64, No. 8, pp. 683-696, 2006.   DOI   ScienceOn
19 Rosen, L. D., Whaling, K., Rab, S., Carrier, L. M., and Cheever, N. A., "Is facebook creating "idisorders?" The link between clinical symptoms of psychiatric disorders and technology use, attitudes and anxiety," Computers in Human Behavior, Vol. 29, No. 3, pp. 1243-1254, 2013.   DOI   ScienceOn
20 Seo, B. M., "The Impact of Perceived Security Control on the Acceptance of Internet Banking," The Journal of Society for e-Business Studies, Vol. 11, No. 1, pp. 25-52, 2006.   과학기술학회마을
21 Shin, D. H., "Determinants of customer acceptance of multi-service network : An implication for ip-based technologies," Information and Management, Vol. 46, No. 1, pp. 16-22, 2009.   DOI   ScienceOn
22 Lee, B. G., Lee, Y., and Kim, S. J., "What is the most important factor in switching blogs?," International Journal of Web Based Communities, Vol. 7, No. 1, pp. 83-97, 2011.   DOI
23 Kwon, O. and Wen, Y., "An empirical study of the factors affecting social network service use," Computers in Human Behavior, Vol. 26, No. 2, pp. 254-263, 2010.   DOI   ScienceOn
24 Kim, D. and Chang, H., "Key functional characteristics in designing and operating health information websites for user satisfaction : An application of the extended technology acceptance model," International Journal of medical Informatics, Vol. 76, No. 11, pp. 790-800, 2007.   DOI   ScienceOn
25 Kuss, D. J. and Griffiths, M. D., "Online social networking and addiction-a review of the psychological literature," International Journal of Environmental Research and Public Health, Vol. 8, No. 9, pp. 3528-3552, 2011.   DOI
26 Lee, E. S., "A theory of migration," Demography, Vol. 3, No. 1, pp. 47-57, 1966.   DOI   ScienceOn
27 Lee, S. G., Yu, M., Yang, C., and Kim, C., "A model for analyzing churn effect in saturated markets," Industrial Management and Data Systems, Vol. 111, No. 7, pp. 1024-1038, 2011.   DOI
28 Livingstone, S., "Taking risky opportunities in youthful content creation : Teenagers' use of social networking sites for intimacy, privacy and self-expression," New Media and Society, Vol. 10, No. 3, pp. 393-411, 2008.   DOI   ScienceOn
29 Low, B. and Johnston, W., "Relationship equity and switching behavior in the adoption of new telecommunication services," Industrial Marketing Management, Vol. 35, No. 6, pp. 676-689, 2006.   DOI
30 Hutter, K., Hautz, J., Dennhardt, S., and Fuller, J., "The impact of user interactions in social media on brand awareness and purchase intention : The case of mini on facebook," Journal of Product and Brand Management, Vol. 22, No. 5/6, pp. 2-2, 2013.
31 Fischer, E. and Reuber, A. R., "Social interaction via new social media : (how) can interactions on twitter affect effectual thinking and behavior?," Journal of Business Venturing, Vol. 26, No. 1, pp. 1-18, 2011.   DOI   ScienceOn
32 Hsieh, J. K., Hsieh, Y. C., Chiu, H. C., and Feng, Y. C., "Post-adoption switching behavior for online service substitutes : A perspective of the push-pull-mooring framework," Computers in Human Behavior, Vol. 28, No. 5, pp. 1912-1920, 2012.   DOI
33 Kang, I., Shin, M. M., and Park, C., "Internet addiction as a manageable resource : A focus on social network services," Online Information Review, Vol. 37, No. 1, pp. 28-41, 2013.   DOI   ScienceOn
34 Kim, S. H. and Park, S. Y., "Influencing Factors for Compliance Intention of Information Security Policy," The Journal of Society for e-Business Studies, Vol. 16, No. 4, pp. 33-51, 2011.   과학기술학회마을   DOI
35 Katz, M. L. and Shapiro, C., "Technology adoption in the presence of network externalities," The Journal of Political Economy, Vol. 94, No. 4, pp. 822-841, 1986.   DOI   ScienceOn
36 Choi, H. and Choi, Y. J., "The impact of smartphone application quality factors on trust and the users' continuance intention according to gender," Journal of Korean Industrial Information Systems Society, Vol. 16, No. 4, pp. 151-162, 2011.   과학기술학회마을
37 Boyd, D. M. and Ellison, N. B., "Social network sites : Definition, history, and scholarship," Journal of Computer-Mediated Communication, Vol. 13, No. 1, pp. 210-230, 2007.
38 Clark, W. A., Human migration, Sage Publications Beverly Hills, CA, 1986.
39 Byun, D. H. and Finnie, G., "Evaluating usability, user satisfaction and intention to revisit for successful e-government websites," Electronic government, an International Journal, Vol. 8, No. 1, pp. 1-19, 2011.   DOI
40 Chayko, M., Portable communities : The social dynamics of online and mobile connectedness, State Univ of New York Pr, 2008.
41 Davis, F. D., "Perceived usefulness, perceived ease of use, and user acceptance of information technology," MIS Quarterly, Vol. 13, No. 3, pp. 319-340, 1989.   DOI   ScienceOn
42 Dwyer, C., Hiltz, S. R., and Passerini, K., "Trust and privacy concern within social networking sites : A comparison of facebook and myspace," AMCIS, Vol. 123, p. 339, 2007.
43 Fesenmaier, D. R., Xiang, Z., Pan, B., and Law, R., "A framework of search engine use for travel planning," Journal of Travel Research, Vol. 50, No. 6, pp. 587-601, 2011.   DOI
44 Ahn, T., Ryu, S., and Han, I., "The impact of web quality and playfulness on user acceptance of online retailing," Information and management, Vol. 44, No. 3, pp. 263-275, 2007.   DOI   ScienceOn
45 Biong, H., "Satisfaction and loyalty to suppliers within the grocery trade," European Journal of Marketing, Vol. 27, No. 7, pp. 21-38, 1993.
46 Bansal, H. S., Taylor, S. F., and James, Y. S., "Migrating to new service providers : Toward a unifying framework of consumers' switching behaviors," Journal of the Academy of Marketing Science, Vol. 33, No. 1, pp. 96-115, 2005.   DOI   ScienceOn
47 Kwai Fun IP, R. and Wagner, C., "Weblogging : A study of social computing and its impact on organizations," Decision Support Systems, Vol. 45, No. 2, pp. 242-250, 2008.   DOI
48 Hackbarth, G., Grover, V., and Yi, M. Y., "Computer playfulness and anxiety : Positive and negative mediators of the system experience effect on perceived ease of use," Information and management, Vol. 40, No. 3, pp. 221-232, 2003.   DOI   ScienceOn