1 |
Yang, Z. and Peterson, R. T., "Customer Perceived Value, Satisfaction, and Loyalty : The Role of Switching Costs," Psychology and Marketing, Vol. 21, No. 10, pp. 799-822, 2004.
DOI
ScienceOn
|
2 |
Yoon, Y. S. and Lee, K. Y., "The Impact of Users' Satisfaction and Habits in Customer Loyalty to Continue the Mobile Social Network Service," The Journal of Society for e-Business Studies, Vol. 15, No. 4, pp. 123-142, 2010.
|
3 |
Zhang, K. Z. K., Lee, M. K. O., Cheung, C. M. K., and Chen, H., "Understanding the Role of Gender in Bloggers' Switching Behavior," Decision Support Systems, Vol. 47, 540-546, 2009.
DOI
ScienceOn
|
4 |
Kim, S. S. and Son, J., "Out of Dedication or Constraint? A Dual Model of Post- Adoption Phenomena and Its Empirical Test in the Context of Online Services," MIS Quarterly, Vol. 33, No. 1, pp. 49-70, 2009.
DOI
|
5 |
Manotoc, T., Facebook is new king of the Web. In Abs-cbnNEWS.com, 2010.
|
6 |
Kujath, C. L., "Facebook and MySpace: Complement or Substitute for Face-to- Face Interaction?," Cyberpsychology, Bebhavior, and Social Networking, Vol. 14, No. 1, pp. 75-78, 2011.
DOI
ScienceOn
|
7 |
Lapena, C. G., From Friendster to Facebook and beyond. In GMANews. TV, 2009.
|
8 |
Li, D., Browne, G. J., and Wetherbe, J. C., "Online Consumers' Switching Behavior : A Buyer-Seller Relationship Perspective," Journal of Electronic Commerce in Organizations, Vol. 5, No. 1, pp. 30-42, 2007.
DOI
|
9 |
Munoz, C. L. and Towner, T. L., Opening Facebook : How to Use Facebook in the College Classroom. In Society for Information Technology and Teacher Education Conference. Charleston, South Carolina, U. S. A, 2009.
|
10 |
Newitz, A., Cracking the Code to Romance. In Wired, 2004.
|
11 |
Ping, R. A., "The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect," Journal of Retailing, Vol. 69, No. 3, pp. 320-352, 1993.
DOI
ScienceOn
|
12 |
Rusbult, C. E., Martz, J. M., and Agnew, C. R., "The Investment Model Scale : Measuring commitment level, satisfaction level, quality of alternatives, and investment size," Personal Relationships, Vol. 5, pp. 357-391, 1998.
DOI
ScienceOn
|
13 |
Subrahmanyam, K., Reich, S. M., Waechter, N., and Espinoza, G., "Online and offline social networks : Use of social networking sites by emerging adults," Journal of Applied Developmental Psychology, Vol. 29, No. 6, pp. 420-433, 2008.
DOI
ScienceOn
|
14 |
Yang, E., Hwang, W., and Kim, D., "Characteristics of Social Computing Websites Based on Design Factors and User Emotions", The Journal of Society for e-Business Studies, Vol. 17, No. 1, pp. 75-90, 2012.
DOI
ScienceOn
|
15 |
Boyd, D. and Ellison, N., "Social Network Sites : Definition, History, and Scholarship," Journal of Computer-Mediated Communication, Vol. 13, No. 1, pp. 210-230, 2007.
DOI
|
16 |
Lu, J., Yao, J. E., and Yu, C., "Personal Innovativeness, Social Influences and Adoption of Wireless Internet Services via Mobile technology," Journal of the Academy of Marketing Science, Vol. 31, No. 2, pp. 109-126, 2005.
|
17 |
Steinfield, C., Ellison, N. B., and Lampe, C., "Social capital, self-esteem, and use of online social network sites : A longitudinal analysis," Journal of Applied Developmental Psychology, Vol. 29, No. 6, pp. 434-445, 2008.
DOI
ScienceOn
|
18 |
Antón, C., Camarero, C., and Carrero, M., "Analysing Firms' Failures as Determinants of Consumer Switching Intentions : The Effect of Moderating Factors," European Journal of Marketing, Vol. 41, No. 1-2, pp. 135-158, 2007a.
DOI
ScienceOn
|
19 |
Anton, C., Camarero, C., and Carrero, M., "The Mediating Effects of Satisfaction on Consumers' Switching Intention," Psychology and Marketing, Vol. 24, No. 6, pp. 511-538, 2007b.
DOI
ScienceOn
|
20 |
Boyd, D., Friendster lost steam, Is MySpace just a fad? In Apophenia Blog, 2006.
|
21 |
Burnham, T. A., Frels, J. K., and Mahajan, V., "Consumer Switching Costs : A Topology, Antecedents, and Consequences," Journal of the Academy of Marketing Science, Vol. 31, No. 2, pp. 109-126, 2003.
DOI
ScienceOn
|
22 |
Chen, P. and Hitt, L. M., "Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Business : A Study of the Online Brokerage Industry," Information Systems Research, Vol. 13, No. 3, pp. 255-274, 2003.
|
23 |
Dizon, D., Facebook Usage in RP Surges. In Abs-cbnNEWS.com, 2009.
|
24 |
Goldberg, S., Analysis : Friendster is Doing Just Fine. In Digital Media Wire, 2007.
|
25 |
Gonzales, A. L. and Hancock, J. T., "Mirror, Mirror on my Facebook Wall : Effects of Exposure to Facebook on Self-Esteem," Cyberpsychology, Behavior, and Social Networking, Vol. 14, No. 1-2, pp. 79-83, 2011.
DOI
ScienceOn
|
26 |
Keaveney, S. M., "Customer Switching Behavior in Service Industries : An Exploratory Study," Journal of Marketing, Vol. 59, No. 2, pp. 71-82, 1995.
|
27 |
DeLone, W. and McLean, E., "Information Systems Success : The Quest for the Dependent Variable," Information Systems Research, Vol. 3, No. 1, pp. 60-95, 1992.
DOI
|
28 |
Xia, Z. D., "Marketing library services through Facebook groups," Library Management, Vol. 30, No. 6, pp. 469-478, 2009.
DOI
ScienceOn
|
29 |
Ye, C., Seo, D. B., Desouza, K., Papagari, S., and Jha, S., Post-Adoption Switching Between Technology Substitutes: The Case of Web Browsers. In International Conference on Information Systems, p. 116, 2006.
|
30 |
Kim, G., Shin, B., and Lee, H. G., "A Study of Factors that Affect User Intentions Toward Email Service Switching," Information and Management, Vol. 43, No. 7, pp. 884-893, 2006.
DOI
ScienceOn
|
31 |
Keaveney, S. M. and Parthasarathy, M., "Customer Switching Behavior in Online Services : An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors," Journal of the Academy of Marketing Science, Vol. 29, No. 4, pp. 374-390, 2001.
DOI
ScienceOn
|
32 |
Allen, R., Factors Influencing the Usage of Social Networking Websites among Young, Professional South Africans, University of Pretoria, 2008.
|
33 |
Ajzen, I., "The Theory of Planned Behavior. Organizational Behavior and Human," Organizational Behavior and Human Decision Processes, Vol. 50, pp. 179-211, 1991.
DOI
|